I bought my LTE from CDW in December and did not have anything like this. I certainly would not expect this to be normal. My advice is to try to return for full refund and repurchase. You may have to go the route of "hidden damage in shipping" depending on where you purchased it. If you are in the US and purchased from Microsoft, you should go to the closest physical retail Microsoft Store
https://www.microsoft.com/en-us/store/locations... and return it there - ask for the Store Manager if necessary. And if they decline the return, you need to get your credit card company involved.
It is unfortunate that you had this experience. As I said, it is not normal.
BTW, I found that buying from CDW was $50 cheaper than buying direct from Microsoft, plus I could buy a 3 year warranty.
I hope this is of some help. Please DO mark as Answer if it was of assistance.
