My Surface Laptop 3 has the exact issue outlined in this post here:
Surface Laptop 3 cracked screen reported incidents (microsoft.com)
I was using my laptop on my desk and closed the lid before bed. I wake up the next day to a hairline crack diagonally across the screen with no crumbs or debris found inside the device. The article above shows that I should be able to get a free repair of the screen at no additional cost, but there isn't an option as such when filling out a repair request. The only option given is a $500 charge for replacement of an out-of-warranty device even though my warranty is still active.
I have tried so hard to reach a human point of contact, but everything points back to this online form that doesn't even offer me a warranty repair option. I am beyond upset at this point, and the closest in-person Best Buy repair center is too far from me. There is no reason it should be this hard to fulfill a standard request using Microsoft's only point of contact for support now.