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cameras are not working on my Surface PRO X device. [Answered]

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

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Answer
Answer

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023. 

For more information, visit Windows release health.

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Question Info

Last updated January 20, 2024 Views 6,452 Applies to: