BitLocker Recovery Key prompt everytime Surface restarts

All of a sudden my system is asking for bitlocker key every time I restart.  my face recognition and hello are not working.  what is going on? How do I get things back to normal

***Subject edited for clarity by the moderator.***

Hello Roger,

Setting up a BitLocker Recovery Key provides an additional level of security on your Surface and makes sure that only the authorized user can unlock it and have access on it. To investigate further on your issue about getting a BitLocker Recovery Key prompt every time it restarts, we would like to know the following:

  • When did the issue start?
  • To clarify, does this only happen when you restart Surface? How about doing a proper shutdown, then turning your Surface back on?
  • Do you have the Creators Update installed?
  • Have you tried to troubleshoot problems with Windows Hello on Surface?

We're looking forward to your reply.

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hi there,  same issue.  it happens every time after the laptop shuts down.

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Hi Shani,

There are several reasons that might make your device go into recovery mode. For example, your organization might have a password security policy that locks you out after a certain number of failed attempts to sign in. Or perhaps your device encountered a hardware malfunction, an unexpected configuration change, or another security event. Requiring a recovery key helps ensure that only an authorized person can unlock your device and restore access to your encrypted data.

Please answer the questions below for us to provide you with the appropriate resolution.

We're looking forward to your response.

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I have the exact same problem, except that my surface doesnt have windows hello. But everytime I turn it off and then turn it on again it asks me for the recoverycode of my bitlocker. How do I solve this please?

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I have the same problem!

Issue started a few weeks ago.

Once I put the bitlocker code it shuts down and restarts. Yesterday it started requiring me to change password.

Version 1709

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Last updated April 5, 2021 Views 1,686 Applies to: