Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swings

Conditions observed lately:

-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)
-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)
-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.

After checked with Battert Report run in CMD
At Designed Cap at : 45,000,
My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)
First bought (Jan,2018)
Full Charge 2018                                 : around 40,000 0 44,000 
Full Charge 2019(Early months)          : Starting to drop to 35,000
Full Chrage as of the last few months : 25,000
Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 


Now i cant use it outside without charger. This is very frustating while working.

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.


Update 1 8/19/19:
I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:
Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.
The battery life of my surface pro lasted less than 2 years.
That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)
Maybe 2 in 1 tablets/laptops are not ready for practical use.
Maybe other brands are geting better.
Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.
For those who cant even turn the device on,
It's either the circuit is broken duee to defect/unfunctional battary 
OR
The battery is completely dead

Worst case = both.

 

Question Info


Last updated October 15, 2019 Views 1,744 Applies to:

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Same issue on my Surface 5th gen.  After less than 2 years and 307 cycles, battery capacity is less than 1/10th at 3480 mWh full charge   This is the third Surface (2, 4 and 5) I suspect we have a defective battery or poor engineering design.  So nice to know that Microsoft backs their products. 

Last piece of MS hardware I'll purchase.

 

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ouch. I'd be interested in seeing the full battery report if you could upload it to OneDrive and share a link. 

Same issue on my Surface 5th gen.  After less than 2 years and 307 cycles, battery capacity is less than 1/10th at 3480 mWh full charge   This is the third Surface (2, 4 and 5) I suspect we have a defective battery or poor engineering design.  So nice to know that Microsoft backs their products. 

Last piece of MS hardware I'll purchase.

 

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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As per your request:

Please find the link to the battery report, I would appreciate any observations or suggestions that may negate having to replace the battery.

https://1drv.ms/b/s!AqroDCEmEjufgqVUbBL0KZMy8nPSIg

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Yuck. Sure looks like battery is failing. 

We can try removing and reinstalling the battery driver. To do this:

 

1. Plug in your Surface.

 

2. Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager.

 

3. Select the arrow next to the Batteries category.

 

4. Double-tap or double-click Microsoft ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK. (Or you can right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall.)

 

5. Leave your Surface plugged in.

 

6. After you remove the battery driver, install Surface and Windows updates. Go to Settings, Updates, and check for updates manually and install any updates that are available.

 

7. Restart your Surface and test to see if anything has changed.

I'm not too hopeful that this will fix the issue, but it is worth trying. Note that Microsoft does not replace batteries. They would replace the whole thing with a refurb. My own SP 2017 LTE had the SSD die and the replacement was a good one. I've not seen many SP2017 battery failures (yet). I've sent this thread in to an internal contact, but have not received a reply (probably won't).

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Thanks Barb

I've already tried reinstalling the ACPI driver.   

However appreciate the effort.

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You need to make the decision on spending $450 for an out of warranty
refurbished replacement. If you are in the US (there are also 5 stores in Canada
and 1 each in London, UK
and Sydney, AU) you should go to the closest physical retail Microsoft Store
able to get to a store, contact support
Your best option is to go to a Store, if at all possible.
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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Dear Barb,

Thank you for your response, but surprised how tye expensive product get detorated within 2 years. Even the cellphone battery last more then this product.

I cant imagine that Microsoft products have such a short life span.

I would also discouraged my other colleagues not to invest in such abd product. Microsoft must get these technical failure replaced without any cost.

Thank you again foe provide us the option of replacement.

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Hi All:

I had the exact same problem, with battery capacity falling to 30% after 300-odd cycles and about 1.5 years' use.

After trying the usual software fixes as detailed above, I took it to the local MS Store and exchanged it for a refurb.  My cost was $ 614 Cdn ($550 + tax). 

This is a common problem that looks like a design weakness.  I'm surprised there is no consideration of this. 

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To all concerned:

Perhaps the issue is that we are working within the confines of our individual issue and not looking at the broader output.  I'm not into social media, as a case in point I remember the memory typewriter, mimeograph and revolutionary drum fax machine as vital pieces of equipment of the technologically advanced office.

Perhaps someone with today's savvy could guide us towards a class action, won't meant much but I know I'll feel better.

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It took them 9 months+ to acknowledge battery issues with SP3 and the fixes didn't solve everything. This issue is just starting to trend. I keep emailing an internal contact on it but no replies. 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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