Two contacts can not communicate

Hi,

I wrote this question because my father in law can not write it. He can not speak in english. The problem is that he can not communicate with my daughter. Both have each other in contacts book. If one sends message to other, message is not delivered.

I checked that contacts are correct and my daughter does not have my father in law in blocked contacts. We tried to search contact by mobile phone in contacts book and send message but without response. The other contact not see this message. Only their own.

We tried to delete contact a add as new. But it also not helped.

Both can communicate with other contacts without problem but not each other. Any advice?

I would be pleased for your help.

Best regards

Roman

Answer
Answer

To isolate the issue, install the classic version of Skype and check if both of them can receive and send messages. Here's how:

  1. Log on to www.skype.com
  2. Click on Downloads
  3. Click on the dropdown from the blue button:

  1. Click on Get classic Skype

Let me know if the issue persists.

Karen_E

Skype Community Moderator

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Question Info


Last updated January 30, 2021 Views 93 Applies to: