Skype front camera showing upside down video.

My phone: Lumia 640XL. Windows 10 (upgraded)

Skype: 12.9.604.0

My skype front facing camera is showing up side down videos. Two days before my skype rear camera has the same problem after I got an update yesterday, after that my rear camera is showing normal. My all other application that using camera is working normal and doesnt have this kind of annoying problem This is not at all acceptable from the Skype, because the technicians behind this great application is not kindergarten school kids.. Hope you people give a reply.

And one more important thing that Skype app become too slow and freeze when it open or click on any contact.

 

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Last updated October 25, 2019 Views 3,457 Applies to:

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I have the same Problem on Lumia 950XL.

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I have the same problem on Lumia 950. Complete reboot of phone software does not fix it. Seems to be a problem with skype itself.

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Hello there jalaludheen.mayilanchi,

Have you tried to completely uninstall and reinstall the Skype application? And please make sure to reboot the device before you reinstall it.

I will wait for your reply.

Regards,

Juan_O789

Skype Community Moderator

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Hello there jalaludheen.mayilanchi,

Have you tried to completely uninstall and reinstall the Skype application? And please make sure to reboot the device before you reinstall it.

I will wait for your reply.

Regards,

I did exactly that, twice.

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Hello Juan.

Thank you for your reply. I have uninstalled Skype and reinstalled it as you said with reboot. But the problem still exist. One more thing is that when I try a video message then there is no problem with the front camera. The problem is only with the Skype calls. And one more problem with new Skype is that about the memory space, Skype's data storage use becoming too much high even after one or two skype calls. I hope you will attend my problem as soon as possible and once more a big thanks for the immediate  response.

Thank you.

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Exactly the same behaviour is observed on a Windows 10 tablet with Skype UWP 12.9.604.0 installed.

When the tablet is in portrait orientation, the video is upside-down both in Settings and when in a video call.

 

Everything is as it should be when turning the tablet into landscape mode.

So, a "working" solution is to use the device in landscape mode, or when in the portrait mode, stay on your hands and hold your phone using a selfie stick. You can hold the stick with your mouth.

I suspect, that this was also how Microsoft engineers were testing the latest Skype UWP 12.9.604.0 update. They were staying on their hands with their had down.

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Hi there.........I have this problem also, front cam upside down. Skype version 12.9.604.0. Have tried everything also completely uninstalling and reinstalling the Skype app. and doing the reboot of my mobile before reinstalling.

It makes no difference..............SKYPE HAS TO BE FIXED..........please MICROSOFT !!!!!!!

The previous version of Skype had the rear cam upside down.

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This another thread if it helps anyone following here.

https://answers.microsoft.com/en-us/skype/forum/skype_win10-skype_callms-skype_audioms/skype-video-upside-down/42efea27-953d-46f1-9a4d-c7adbe7f63f6#LastReply

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This issue is happening on my Lumia 640 and my Lumia 950 XL. I tested with my Surface for contrast. My friends are making fun of me because their video chat program works fine on their Steve Jobs phone.
  Lumia 640 Lumia 950 XL Surface 3 Pro
OS Mobile Mobile Pro
Windows 10  Version: 1709
OS build: 10.0.15254.12
Version: 1709
OS build: 10.0.15254.12
Version: 1703
OS Build: 15063.726
Skype 12.9.640.0 12.9.640.0 12.9.604.0
Large image of the person you are calling Image shows inverted Image shows inverted Image from Surface is OK on 640, Image from 640 is inverted on Surface
Small image of caller image shows inverted image shows inverted Image shows correctly on surface

 So far I have:

  1. Re-tried the call
  2. Verified that my Skype app is up to date using the MS store app
  3. Re-booted my phone
  4. Closed all other apps
  5. Uninstalled Skype
  6. Reinstalled Skype
  7. Factory Reset my Lumia 640

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Microsoft has confirmed that they are aware about this issue and are working on providing a solution (perhaps in the next update).

 

For time being, the only workaround is using the phone or tablet device in landscape mode. Video orientation is correct in landscape mode. It is only inverted when in portrait mode.

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