high cpu usage in Skype for Linux (also after a call) (version: 8.53.0.85)

Hi everyone!

In the last version of Skype for Linux (version 8.53.0.85, released more or less two weeks ago) I have the following problem. The CPU usage during a video call is very high, so high that the fan activates during the call all the time. Moreover, after a call the CPU usage remains high (unchanged) and the fan remains active. The only solution is to restart Skype.

I also deleted the folder $HOME/.config/skypeforlinux, but nothing relevant changed.

Let me also add that previous version of Skype for Linux did not have this problem.

Does anyone have the same problem?

Operating system is Linux Mint 19.2 Tina.

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Hello brancalessio ,

Thank you for reaching out to the community!

I would like to suggest installing the Skype Preview app and let me know if you will experience the same issue with the performance. You can download Skype preview through this link: https://www.skype.com/en/insider/

Based on your description, it appears that you are using a Linux device that has a distribution of Mint 19.2. I'd like to give a head's up that Mint is not yet fully compatible with Skype. This is the possible reason why you are experiencing such issues.

I look forward to your response.

Benjie_C
Skype Community Moderator

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I have the same problem since a few days on XUbuntu 18.04

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Maybe I've solved this problem by clearing the Cache folder

rm -rf ~/.config/skypeforlinux/Cache/*

and restarted skype. No fully loaded cpu so far within and after 2 calls.

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Is it possible to have both version installed or do I have to uninstall the "standard" version before?

Hello brancalessio ,

Thank you for reaching out to the community!

I would like to suggest installing the Skype Preview app and let me know if you will experience the same issue with the performance. You can download Skype preview through this link: https://www.skype.com/en/insider/

Based on your description, it appears that you are using a Linux device that has a distribution of Mint 19.2. I'd like to give a head's up that Mint is not yet fully compatible with Skype. This is the possible reason why you are experiencing such issues.

I look forward to your response.

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Hello brancalessio ,

Thank you for your reply and I apologize for the delay of my response.

Installing the Skype Preview would only replace the files and folders used in the Skype for Desktop version. This means that both versions cannot be launched or installed at the same time. I advise you to remove the "standard version" first then try installing the preview version. Let me know if the same issue would persist.

I look forward to your updates.

Benjie_C
Skype Community Moderator

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I still have the same problem with skype insider version for ubuntu

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Hello GastonR1 ,

Thank you for reaching out to the community!

May I ask what is the exact build version of the device you are currently using? This is for us to further isolate what is causing the issue on your end. 

I look forward to your response.

Benjie_C
Skype Community Moderator

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I am using ubuntu 19.10 

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Hello GastonR1 ,

Thank you for reaching out to the community!

Since it is also happening with the preview version, we would like to ask for additional logs that our engineering team would need to investigate this further. I sent you a private message which contains instructions on how you can provide us the logs using the preview version of the Skype app. You may view the message through your inbox using this link: https://answers.microsoft.com/en-us/privatemessage/inbox?tm=1574366181330

I look forward to your response.

Benjie_C
Skype Community Moderator

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Hello there,

I have the same problem on Ubuntu 19.10, Skype-Desktop 8.54.0.91 .

Thank you for caring.

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Last updated November 9, 2020 Views 6,783 Applies to: