Where is my saved Skype video recording?

Hello,

I recorded a Skype video call and saved it. I cannot find the saved file anywhere. Where is it stored?

I have also noticed that the entire video on chat is gone. There is only the date of the video call and the duration information shown. The box with the video recording has disappeared.

Please help, thank you.

Hi Shazarah A Welcome to the forum. My name is Segunfunmi, and I am an Independent Advisor and Microsoft user just like you. I appreciate you reaching out to me with your query. Skype stores recorded video calls in the Skype cloud. This means that you can access the recorded video on any device if you are signed in to the same Skype account. The video recording will be posted to your chat and available for 30 days. You can download and save the recording locally anytime during these 30 days. If you have downloaded the video and it disappeared from your local storage, it’s unusual because deleting the video from your chat should not remove it from your local storage. You might want to try using a file recovery tool on your hard drive to see if you can restore the copy that disappeared. As for the video disappearing from the chat, there was a reported issue with Skype recordings not showing up after the call. However, this issue has been fixed. If you’re still experiencing this problem, you can recover your lost recordings by following these steps: Go to the Insider version of Skype web and log in. Start a New Group chat. In that newly created group chat, type /getrecordings and send. This should return the missing recordings. I hope that the information provided has been helpful to you. If you have any further questions or concerns, please feel free to ask. Warm regards Segunfunmi

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Thank you. How do you access Skype Cloud?

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Hi Shazarah A The term “Skype Cloud” is often used to refer to the storage of data, such as call recordings, on Skype’s servers. However, there isn’t a separate interface or location called “Skype Cloud” that you can directly access. When you record a Skype call, the recording is stored in the cloud for 30 days and can be accessed in your chat. After 30 days, the recording is automatically deleted. If you want to share files, photos, or folders in your Skype chat, you can use OneDrive. Here’s how: Select the Add-ins menu in Skype. Select OneDrive. Select the file, photo, or folder you want to share a link in your Skype chat. Select Send to confirm sharing the link.

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I clicked on the three vertical dots besides the recorded video and then clicked save. I don’t know where the save recording went after that.

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Hi Shazarah A Skype for Business recording location and resolution Your Skype for Business meeting recordings are saved in the Videos > Lync Recordings folder. If you prefer to change the location, click Browse and choose a different folder. Open the Recording Manager. From the main Skype for Business window, click the tools menu and select Recording Manager. Click Browse. Find the folder where you want to save your recordings. Select the folder and click OK. Keep in mind that all your future recordings will be saved in the new location. If you change your mind, you can always come back and pick another folder. You can also change the resolution of a recording (by default, 720 pixel high definition). Remember, the higher the resolution you select, the larger the recording file size. So, if you prefer to have smaller files, select lower resolutions. " I pulled the following steps from the link below. https://support.microsoft.com/office/00668a52-06f1-4a04-9cb2-b7227af70365 '

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But I don’t have Skype Business, I have regular Skype.

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Hi Shazarah A When you save a recording on Skype, it is typically saved to your Downloads folder by default. However, you also have the option to choose a different location when you click “Save as” after clicking the three vertical dots next to the recording. If you can’t find the recording in your Downloads folder, you might want to check the chat where the call occurred. The recording should be posted there. If you still have trouble finding your recording, try signing out and signing back into Skype. Please note that Skype call recordings are available for 30 days in the chat. You can download and save the recording locally anytime during these 30 days. After this period, the recording will no longer be available. Thanks segunfunmi "For additional help, please use the following link." https://support.skype.com/en/faq/FA12395/how-do-i-record-my-skype-calls "

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Ok, thank you

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Last updated April 1, 2025 Views 2,041 Applies to: