Skype not working on Amazon Fire Tablet

Hello Emmanuel. 

Thanks for your prompt reply.  The exact model is Fire HD 8 (7th Generation).  From the documentation that you provided, I believe this is still a supported model.  The documentation indicates that latest Skype version for this model is 8.15.0.419 while the version that I have is 8.15.0.389.  My version was auto updated to my tablet on 22 Sept which was when my problems started.  The 419 version is not yet available to me through the Amazon Appstore.

My experience with another platform (a nine year old iPod) is that Skype app advises you that your device is not supported when you attempt to download the app and the app will not download.  That does not occur in this case.

I suspect that I will have to wait for the 419 version and hope that it resolves my problem.

I have tried the clearing data and cache as you suggested as well as a delete and re-install of the app.  No change in the result.  I will report the problem to Skype.

Thank you for your assistance and suggestions.

I bought a fire hd for my elderly neighbour,she's 91 and Skyping her family over in Australia,it has been working flawlessly until Sunday,when people try to video call her it shows someone is trying to call but it immediately cuts of??

i tried to contact her from my fire hd and same thing,it just won't connect??Any suggestions?

sod's law but her great grandson was in town and was going to be on the Skype in Australia and she couldn't speak and see him which upset her.

i have tried everything,rebooting router,rebooting tablet,unistalling re-installing Skpe,updating her tablet,nothing is working!

Hello,

Sorry that you are appear to be having the same problem.  It must have been very disappointing for your elderly neighbour, in particular.

I am convinced that is a problem related to the latest Skype version that was automatically updated in the last week (version 8.15.0.389) as there were no problems before.  As I mentioned in an earlier post,  Skype shows a later version 8.15.0.419 as the current one for the Fire HD tablet.  Unfortunately that newer version is no yet available through the Amazon Appstore.  Whether it will solve the problem I do not know.

I have reported the problem to both Skype and Amazon.  I reported the problem to Skype via an on-line Problem Report but I have no idea if or when they will respond and address it.  I reported the problem to Amazon and talked to a real person who submitted the problem report on my behalf.  They assure me that there will be a response within two business days.  I will post it here when I hear back from them.