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Skype is no ringing with incoming calls in Alexa

I’ve been using Amazon Alexa with Skype, I can make any outcoming calls from my Echo Plus, and Echo Dot, like a week ago when a incoming call I received, Alexa start ringing and also identifying the calls, now it doesn’t ring anymore, only on my phone. I untached Skype from Alexa several times and it doesn’t solve the problem. Can somebody help me.

Regards,

Carlos 

Hi CarlosSalcido1,

Greetings from Skype!

Have you already uninstalled and reinstalled Skype on the device/s that you're using with Alexa? Make sure that you are using latest version of Skype for it to work.

If this will not work, you will need to contact Amazon support through these link:

Should you have any questions, please don't hesitate to reply!

Rain_A
Microsoft Community

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Thanks for your help, I just uninstall Skype from my phone, also Alexa app, I also create a new account with skype to make some tests, I call the user that is linked with Alexa and it sound in all the devices, my main problem is with my number of skype that is atached to my account, I call from my phone and I received the incoming call on my phone with the skype app but not in Amazon Echo, weeks ago it works great also in My Amazon Echo.

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Hi CarlosSalcido1,

Thanks for the reply!

If that is the case, we would highly suggest to contact Amazon support using the links that I have posted above.

Thanks for understanding the matter.

Rain_A
Microsoft Community

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Last updated April 12, 2024 Views 1,214 Applies to: