Skype is extremely slow (to point of failing) on windows 10

Hello,

For us to isolate the issue, kindly provide the following:

* What specific Skype version do you have installed on your device?

* What device / model are you using?

* What operating system version is your unit running on?

* Could you try a different type of internet connection?

We look forward to your reply.

Windows 10 Pro, Desktop

Skype 12.8.487.0

Multiple internet connections.  DSL (both via wired and wifi connections) and wifi hotspots via both a dedicated 4g hostspot and a phone tethering fail.

Hello,

Have you tried uninstalling and reinstalling Skype?

Let us know of the results.

This is very strange.

I uninstalled Skype.

I went to reinstall Skype.

I am typing (from that computer) this response message.  So it sure appears to me that the Internet is working.

However, the App Store shows:

Check your connection

The Microsoft Store needs to be online.  It looks like you're not.

With two buttons.

So for some reason both Skype and MS Store think I'm offline while I am online enough to access answers.microsoft.com.

After a few refresh pages, the store worked.

I have a full reinstall of skype (took a few tries).  I will monitor the issue.  Since it is intermittent, and sometimes can go a day or two before it starts failing every message sent for a few hours, the next update will be in a bit.

Please do update us at your most convenient time.

Regards,

When two computers have Skype running, it becomes inconsistent to get updates on either.  It appears that being signed in multiple places breaks it.  When I started my second computer because I needed to run a long process and didn't want to slow down my main machine, the updates to my main computer became erratic again.

Having Skype running on my phone also seems to lose notifications to the desktop.  It is very common for either the desktop or the phone to get the messages.  Closing and reopening skype on the desktop does cause all the not yet shown messages to appear.

Hello,

Thank you.

Yes, it is not recommended to be signed into Skype on multiple devices as it will affect the application's performance.

Let us know if you need anything else.

Hello,

Thank you.

Yes, it is not recommended to be signed into Skype on multiple devices as it will affect the application's performance.

Let us know if you need anything else.

Isn't that the point for messages and sms sync across devices?

Btw. everything was OK before bad updates becoming to arrive a month or so ago.

Hello,

Syncing of messages and SMS may work and can be viewed across different devices, however, it is not recommended to sign in to Skype in multiple devices at the same time as it could affect its performance.

We appreciate your feedback on the updates. If you still prefer the previous version, the classic Skype can still be downloaded from this link: Skype downloads

Regards,