My Skype account keep being charged $10, but there are no transactions shown in my purchase history. What should I do?

Hi Therese

Nice of you to get back to me--thank you. I have just been online with Microsoft. It turns out, for reasons that no-one can identify, my purchases weren't being displayed on my web page.

Beyond that, it also turns out that the tools provided do not make it easy for me or the help desk operators to understand why there has been a sudden increase in the number of $10 auto recharges, when my pattern of calling has remained constant. That's disappointing, and I don't want to be uncharitable but I suspect Microsoft may wish such obfuscation to get in the way of call charge analysis.

My overall conclusion is that I may well be better off investigating an alternative phone system, and in particular Google Voice or whatever it's called. Perhaps the charges will end up being cheaper there, plus they have the nice call recognition.

All the best

David

What you describe and have experienced does not make any sense to me. I hope you were actually speaking to Skype Customer Support over live chat and not someone else. They should have explained how to view your purchase history and usage to view your charges and consumption. The only time I have noticed purchases not showing up is if those missing purchases were made under a different account. If you actually see all those purchases and you are inquiring about credit consumption, your usage will display that consumption. If you are making similar calls every month for the same duration, and your credit consumption has increased, that is because the rate likely increased or several calls were made to higher cost numbers (special, premium, shared cost, and non-geographic). Rates can be verified by analysing your usage or checking the Skype credit/subscription pages for existing or changing rates. When rates are in the process of changing they are generally posted early, somewhere around 1 month or so in advance, with a side by side comparison of the old and new price. 

How individual charges are calculated:

Current Rate x how many minutes (rounded up to the next whole minute) + connection fee = charge (rounded up to next whole cent)