I have an issue, need to talk Skype Support Staff Directly. How can I discuss and Resolve my issue.

Hi 

From Last two Years Mu Skype number never charges for Calling USA and Canada. Last month I have purchased one subscription for free calling across the world on mobile as well as landline. Although free mobile call was into the limited country. Most of them are not covered under subscription. Thus next month I have not renew worldwide free call plan. I expected that situation will be normal and I will not be charged for calling USA and Canada. But it's charge me now. Is it a wrong billing going over my number or some other issue. From the last two year first time I have purchased that subscription. Can any one suggest what's wrong going on or how can I talk to Skype Expert?

I have also tried to use Skype virtual agent, when I not getting the response, it's hand over and say talk to person. But I can't be able to talk that person because my message box gets closed and I am not be able to type message.

Please find the image below:

Pleas

Answer
Answer
Hi Jyoti

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

I recommend you contact chat support and choose Technical problem so an agent can help diagnose whats the problem with your account:

Go to the following link to get assisted live support:
https://support.microsoft.com/en-gb/contactus/s...

Select Account & sign-in
Select Payment and Purchases
Click Chat
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi Jyoti
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

To chat with a live agent from Skype Support on this issue. (This is not a bot support but staffed by human agents)

https://go.skype.com/help.support.skype

Not all options will allow you to chat with a live agent. Select following one from the categories dropdown to get the option for chat.

Payments & purchases
Account, profile & sign-in
Privacy & security

On the next screen, you get the Chat link which you can click.

Do let me know if you require any further help on this. Will be glad to help you.
Sincerely yours,
Vijay A. Verma | Blogging @ https://excelbianalytics.com | Linkedin @ https://www.linkedin.com/in/excelbi/

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Last updated October 4, 2022 Views 36 Applies to: