How do I contact Skype Customer Service

Hello KeithKrasnove,

Thank you for reaching out to the community!

I would like to ask what is your concern regarding contacting our live chat support? You may use the following to directly contact our live chat support. This is for our team to verify your account and help you with your concern real time. You may follow the steps below to reach out to the team:

Go to this link: https://support.skype.com/en/contact-us/
I have a question about payments, billing or Skype's paid services > Select I want a refund > Chat with Skype customer support

Let us know if you have further questions or clarifications.

Hi, Been a longtime Skype user; I have recently seen that the balance in my account is now $0.00. Can someone explain this?

All credit eventually deactivates if no subscriptions are active or purchases have not been made in some time. This requires you to reactivate the credit to make it usable again.

1. Your credit was deactivated after 180 consecutive days of non-use. You would need to reactivate that credit.

2. You are signed in to a different account that has no balance or does not have the deactivated credit. Sign in to the correct account with the deactivated credit in your web browser to reactivate it.

I have €17 + on my Skype Credit which is now inactive. When I go to reactivate this credit you say I do not have any credit to reactivate. I know this is not correct. So would you ever let me know when you correct this situation. I have not used this credit for the past 200 days because of ill health but am now back to my computer and ready to start again. A correction of this item will be very helpful.

As covered in my earlier reply:

You are signed in to a different account that has no balance or does not have the deactivated credit. Sign in to the correct account with the deactivated credit in your web browser to reactivate it.

Separate Skype accounts can be under a unique email address, legacy Skype name or phone number. Once you locate the right account and reactivate the credit, you might consider moving most of that credit to the account you use more often.