can't log in to skype

Reset all local Skype settings.

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%\microsoft and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype for Desktop”. Rename this folder to something different, e.g. Skype for Desktop_old.

 Update Skype to the currently latest 8.39.0.180 version using this direct download link:

https://download.skype.com/s4l/download/win/Skype-8.39.0.180.exe

Thanks Ruwim for the very prompt response.

I followed the instructions. However, upon installing the new Skype app, it didn't get through the loading screen. Kindly refer to screenshot below. Please help. Thank you.

Try to reset Windows hosts file:

https://support.microsoft.com/en-ph/help/972034/how-to-reset-the-hosts-file-back-to-the-default

Still the same - stuck in loading screen of Skype. I followed the instructions and created a new hosts file thru notepad. Kindly see screenshots below. Appreciate further advise please.

Please, change the name of the "hosts".txt file to just hosts.

Reboot your computer and try again to start Skype.

If this will still not work, then run the System Information tool (msinfo32)

Go to Windows Start and in the Run box type msinfo32.exe and press the OK button. This will open the System Information window.  In this window click on File and select Export. Save the msinfo.txt file to your hard drive.

Since there is no Attachment option yet available on this Forum, you may post the saved file to a File Sharing site (e.g. OneDrive) and provide here a link to this site.

Kindly check msinfo.txt in this drive below. Still can't access. Thank you very much for your unwavering assistance.

https://drive.google.com/file/d/1AihS-aEq7mIMOCuyvvA3AEYqraeXBcpx/view?usp=sharing

Connect your laptop to Internet using wired connection directly to your router/modem.

Reset again all local Skype settings.

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%\microsoft and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype for Desktop”. Rename this folder to something different, e.g. Skype for Desktop_old.

Reboot your laptop.

Try to start again Skype.