Can’t add credits

Hello,

I can’t add Skype credits to my account.

Formerly I requested it in Russia about 20 years ago but I live last 12 years in Brazil.

Can’t contact support neither.

What I can do?

Thank you.

Sanctions imposed on Russian users apply regardless of their current location. All accounts originally registered in Russia are restricted, and cannot make new purchases.

I'm not sure if this will help, but you can try to change your billing address to the current Brazilian address.

Billing information|Skype My Account

If this will not help, then the only available option is to create a new account.

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Thank you for your answer.

Fun fact I have changed my billing to Brazilian one long time ago.

Found you suggest how to get in touch with support?

Thank you 🙏🏻

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We have just received new information from Microsoft. Skype has stopped purchase of Skype Credit for all users. The only option available now are monthly calling subscriptions.

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Meaning, even with a US-number you won’t be able to send sms text messages - since Skype credit is the only possible way paying for sms?

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Yes, it is only possible to send SMS messages from Skype if there is Skype Credit available on the account.

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And no subscription offers credit in that sense, to be used for your number to send text - only for regular Skype to number? There’s no way l ever will be able to send text from my Skype-number again?

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Unless they decide to add an ongoing SMS texting subscription, you will no longer be able to send outbound SMS texts from Skype.

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Last updated March 12, 2025 Views 662 Applies to: