Blue screen window when making video calls

Hello joao.ribeiro,

Thank you for reaching out to Skype Community.

To better assist you, kindly provide the device you are using and the operating system version it is running on.

Please also send us a screenshot of what is happening when making a video call. Kindly mask personal information.

Are you using a built-in or external webcam?

We will wait for your reply.

Please,  run the DirectX diagnostics tool.

Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file.

Since there is no Attachment option yet available on this Forum, you may post the saved file to a File Sharing site (e.g. OneDrive) and provide here a link to this site.

https://1drv.ms/u/s!Ak_f69mniWzdbHeIXC2DsUa5cxE?e=qulrGa

hi, ruwim ! thank you for the reply. I have posted the link above but not sure if it's working. Let me know. Cheers

There is an issue with Direct3D on your computer.

DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

This issue is most likely caused by corrupted installation of the AMD Radeon HD 6520G graphics display driver.

You should try to re-install this driver:

https://support.hp.com/hk-en/drivers/selfservice/swdetails/hp-pavilion-dv6-6c00-select-edition-entertainment-notebook-pc-series/5214375/swItemId/ob-105178-1

Alternative, you can install the latest Catalyst Software Suite for Windows 7 64.bit available from the AMD site:

https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/a6-3430mx-radeon-hd-6520g

Hi, Ruwim. Ran the dxDiag diagnostic again, still the direct3D error message appears, and ran the troubleshoot for the hdmi audio issue, now working, and going to test Skype video call now. Below is the link for the new dxDiag diagnostic. Cheers

https://1drv.ms/t/s!Ak_f69mniWzdiAB5eTxULLGVSkx1?e=x9YE0t

The AMD Radeon HD 6520G display adapter driver is still not updated.

Open Windows Device Manager.

Expand Display adapters and uninstall the currently installed driver.

Install now the driver provided from the HP site.

https://support.hp.com/hk-en/drivers/selfservice/swdetails/hp-pavilion-dv6-6c00-select-edition-entertainment-notebook-pc-series/5214375/swItemId/ob-105178-1

or the latest Catalyst Software Suite for Windows 7 64.bit available from the AMD site:

https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/a6-3430mx-radeon-hd-6520g