Win10 crash; Reboot shows a WinXP screen faintly (background), then flashes off.

I'm troubleshooting another Win10 PC, which no longer boots completely through to Win10.

Upon system startup, BIOS is fine, boots to the Win10, but never displays anything except a half lit background of an older WinXP startup screen, maybe 20% visible and darkened 80%, on for a split second, then flashes to a blue screen, maybe a quarter second, then to the OS black and white monochrome, system failure, asks to start up in Safe mode, Last known mode etc, (5 options) with 30 second countdown to reboot.)  Then repeats this process infinitum.

I was able to take a photo of the monitor screen of the blue screen of death, it reads as follows:

A problem has been detected and windows has been shut down to prevent damage

to your computer.

If this is the first time you've seen this stop error screen,

restart your computer.  If this screen appears again, follow

these steps:


The BIOS in this system is not fully ACPI compliant.  Please contact your

system vendor or visit http://www.hardware-update.com for an updated BIOS.

If you are unable to obtain an updated BIOS or the latest BIOS supplied by

your vendor is not ACPI compliant, you can turn off ACPI mode during text

mode setup.  To do this, simply press the F7 key when you are prompted to

install storage drivers.  The system will not notify you that the F7 key

was pressed - it will silently disable ACPI and allow you to continue

your installation.

Technical information:

*** STOP:  0x000000A5 (0x00000003, 0x8A937ED04, 0xC0 "

(fades out, appears this is where I can take the photo, perhaps more, but hard to grasp or capture.)

So when I see the reference to a website, and the language used, I'm tempted to think this is a SCAM or malware of some sort.

Any recommendations or is this just a hard drive failure?

 

Question Info


Last updated May 11, 2019 Views 19 Applies to:
Hi Cvengr

Thats normally a legitimate stop error for Windows 10.

Here are some things you can try:

Power on and off your computer three times

How do you do that?

Power on, when you see the Windows Logo - power off

Power on, when you see the Windows Logo - power off

Power on, it will then your computer will boot into the Advanced Recovery environment

You might be asked to sign in with your Microsoft Account or Local Account password.

Click Advanced Options
Click Troubleshoot
Click Advanced Options

Click System Restore, see if you can go back to an earlier time.

If not, boot into the recovery environment again, then try performing a startup repair.

If that does not work, boot into the recovery environment, then click 'Go back to previous version of Windows'

If that does not work.

Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Reset this PC
Click Keep my files
Choose your account
Enter your password
Click Continue
Click Reset

If that does not work.

Go to a working computer, download, create a bootable copy, then perform a clean install.

Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

Step 2: How to: Perform a clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

If there are files on the drive you want to recover, see - How to: Perform a Custom install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

Step 4: how to recover your files from Windows.old:
https://answers.microsoft.com/en-us/windows/for...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi Cvengr. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

If it's really an old XP screen then there are serious problems. Was there ever a serious Clean Install done where the partitions were properly wiped off the drive? If not I would Follow the illustrated steps here for doing the best possible Clean Install which should get you past all difficulties as it has hundreds of thousands of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki...

Otherwise everything possible is here for Troubleshooting Windows 10 Failure to Start: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Let us try repairing the existing OS.

On a working computer, create an Installation media of Windows 10 that allows you to repair existing Windows Installation.

Create a USB Flash Drive
https://www.tenforums.com/tutorials/2376-create...

Boot from the USB Flash drive-Make sure you have disabled Secure boot/Fast boot in BIOS Settings.

https://www.tenforums.com/tutorials/21756-boot-...
https://www.tenforums.com/tutorials/21284-enabl...

Then open Advanced Startup options after the computer boots from USB. Click Repair your computer at the first screen that says Install now.
https://www.tenforums.com/tutorials/2294-boot-a...

Select Startup repair, let it finish the job and see if the computer can boot afterward.

If that doesn't help, consider doing a clean install after rescuing your files.

Rescue Files when Windows won't start
https://answers.microsoft.com/en-us/windows/for...

How to do a clean install
https://answers.microsoft.com/en-us/insider/for...

https://answers.microsoft.com/en-us/windows/for...

Disclaimer: Tenforums is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

MVP Profile:
https://answers.microsoft.com/en-us/profile/8b836f17-c1e9-4b5a-98cc-520ecfc08aaa

HP Envy 15 Notebook | Gigabyte GA-970A PC

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