LogMeIn and 123Rescue

Hi everyone.

I just have one question.  Did you ever had an online support tech who looks into your device for 2 1/2 hours without fixing the problem (like transferring to another partner and another) and even creating one (because of the LogMeIn app, the keyboard has been changed, like having numbers instead of letters....the tech wasn't able to fix it....I had to do it myself)?

If yes, is it normal or not? 


Personally, I've never felt the need to make use of any kind of "online support" help.

But I've seen many many reports/complaints by unhappy users about the official Microsoft support...

See for example this recent one: https://answers.microsoft.com/en-us/windows/forum/windows_10-security/how-do-i-make-a-formal-complaint-to-microsoft/d01be268-0900-436e-bb60-4061da03fd53


LogMeInRescue is not a Microsoft product.

LogMeInRescue is a legitimate product by LogMeIn, Inc.

LogMeInRescue might be used by official Microsoft support people.

You might want to read the reply here which supplies some more info: https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning-windows_8/helpmenet/be75da52-92c2-4856-ae3b-6e21bf685bc3?messageId=582f9879-80a3-49e6-9c66-eb9e91f5f1c4

Read: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/how-to-remove-support-logmeinrescue/b26cd192-dc9e-42bb-9f21-dd04d5ef76d1

And/or read one or the other thread from this search: https://duckduckgo.com/?q=uninstall+logmeinrescue+site%3Aanswers.microsoft.com&t=ffsb&ia=web

In addition you might want to ask here: http://help.logmein.com/pkb_Home?l=en_US&c=products%3Almirescue  or here: http://community.logmein.com/

May 4, 2018: I won't participate anymore in MC. Enough is enough.

5 people found this reply helpful


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated March 3, 2021 Views 1,575 Applies to: