Windows defender is not catching adware / spyware, how do I remove them.

On my windows 8 laptop I have recently noticed some ads from something called "safesurf" ( I have adblock enabled so this was really out of place) and sometimes when I would click on a reddit link or a youtube video I would get a url like this:

It is always the same website ( but will redirect to different ads. anyway the first thing I did was run a full computer scan but nothing was found or removed so I don't know what to do next.


According to the "header" at the top of your post your antimalware program is "Other."  Are you using Windows Defender?  If not, what program are you using?

Unfortunately some issues caused by Adware and PUPS are not always properly addressed by Microsoft (and other)  antimalware programs.  If Microsoft programs (or your installed antimalware program) fail to help you to resolve this issue see the following:

Suggest you completely uninstall Chrome – do not save settings – and then reinstall a fresh version of chrome.

Run the following free scanners:


Malwarebytes Free

If necessary scan with HitmanPro (30 day free trial)

Good luck….

MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2018

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Question Info

Last updated April 5, 2019 Views 630 Applies to: