Trojan Virus can't get rid of.

Hi,

Please help!!!

I have tried to get rid of this Trojan virus via Microsoft Security Essentials & Windows Defender Offline and the virus is still there what now?  It is causing a Blue Screen and constant restarting of windows 7 ( not always successful).  I am running OS Windows 7 Premium- Dell Inspirion 1545-Norton 360 Premium (which I had to disable & Malwarebytes(free-trial).

I need a solution to this problem...

 

Thanks,

 

Mary O!!!

 

Question Info


Last updated November 10, 2018 Views 1,353 Applies to:
Answer

You can not run MSE and Norton nor any other active antimalware.  choose one uninstall the other.

 

Suggest you thoroughly review the following:

 

Microsoft Security Essentials - Installation Checklist and Frequently Asked Questions

 

http://experts.windows.com/w/experts_wiki/89.aspx

 

In addition, if your PC is already infected you should attempt to clean it up prior to installing MSE. The following are some tools to help you:

 

You might also try this web site - http://www.bleepingcomputer.com - contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remove the infections using their malware removal guides. They also have forums where you can seek help from people who specialize in malware removal.

 

These are other free programs that may help:

Malwarebytes Free - http://www.malwarebytes.org/products/malwarebytes_free  Please note: The final install dialog at  provides a pre-checked option to install the Pro trial. To install the free version, you need to uncheck that option.

 

Superantispyware Free - http://www.superantispyware.com/downloadfile.html?productid=superantispywarefree

 

TDSSKiller (free) - http://support.kaspersky.com/faq/?qid=208283363

 

HitmanPro (free for 30 days) - http://www.surfright.nl/en/hitmanpro

 

If you are using Microsoft Security Essentials, start here - https://support.microsoftsecurityessentials.com/ and select the link that says - I think my computer is infected. Options will vary by region, but phone support leads you to Microsoft Answer Desk (http://www.answerdesk.com/) in the US at this time. After an initial free consultation

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