ransom ware Zeus Virus trojan

NEED HELP,,

this popped on my computer big white page:

your computer is infected with the ZUES Virus. Its a Trojan. My computer has been highjacked,

has some stupid # to call (says Microsoft, its not) I called Microsoft... they want $149 to fix it.

I had to close my bank accounts cause someone ripped $150 out past 2 days from this hack. My bank called going wth?  

Trojan backdoor hijack # 365838d7f8a4fa5

can someone help me get it off? HELP........I ran all kinds of scans says everything is fine but its not.

only thing it wont let me run if defender, still trying.....

I run updates all the time, scanners, etc.

it says: Browser: Chrome (I don't use chrome) ISP: charter communications.

can someone help me with how to get this off my computer??? please

 

Question Info


Last updated September 25, 2018 Views 828 Applies to:
Answer
Answer
You did not call Microsoft!  It's a common scam that you could have ended with the Task Manager. Now you must consider everything on your computer has been compromised. Passwords, PIN numbers, financial account information. A clean install of Windows is a good option, but at the very least, the following.

From Quietman, see: I have been hacked...What should I do?
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=3071944


And this from the FTC:


Tech Support Scams
https://www.consumer.ftc.gov/articles/0346-tech-support-scams


Next, follow the instructions here even if the pop up is gone.
http://malwaretips.com/blogs/remove-tech-support-scam-popups/


Also run this tool.


SuperAntiSpyware (Free version)
http://www.superantispyware.com/

Please read:

PSA: Tech Support Scams Pop-Ups on the Rise
https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

Breaking down a notably sophisticated tech support scam M.O.
https://blogs.technet.microsoft.com/mmpc/2017/03/02/breaking-down-a-notably-sophisticated-tech-support-scam-m-o/

===== ===== ===== ===== ===== ===== ===== ===== ===== =====
☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.