ransom ware Zeus Virus trojan


this popped on my computer big white page:

your computer is infected with the ZUES Virus. Its a Trojan. My computer has been highjacked,

has some stupid # to call (says Microsoft, its not) I called Microsoft... they want $149 to fix it.

I had to close my bank accounts cause someone ripped $150 out past 2 days from this hack. My bank called going wth?  

Trojan backdoor hijack # 365838d7f8a4fa5

can someone help me get it off? HELP........I ran all kinds of scans says everything is fine but its not.

only thing it wont let me run if defender, still trying.....

I run updates all the time, scanners, etc.

it says: Browser: Chrome (I don't use chrome) ISP: charter communications.

can someone help me with how to get this off my computer??? please


Question Info

Last updated September 25, 2018 Views 829 Applies to:
You did not call Microsoft!  It's a common scam that you could have ended with the Task Manager. Now you must consider everything on your computer has been compromised. Passwords, PIN numbers, financial account information. A clean install of Windows is a good option, but at the very least, the following.

From Quietman, see: I have been hacked...What should I do?

And this from the FTC:

Tech Support Scams

Next, follow the instructions here even if the pop up is gone.

Also run this tool.

SuperAntiSpyware (Free version)

Please read:

PSA: Tech Support Scams Pop-Ups on the Rise

Breaking down a notably sophisticated tech support scam M.O.

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☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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