Q: Edge Frozen with Virus Warning Popup

After navigating to a web page, a popup hijacked the Edge browser.

The popup is a false virus warning, with audio, that repeats endlessly.

I used Task Manager to close Edge browser, but after re-opening, it returns to the hijacked page.  There is no time to open another tab, or reach settings.  How can this be cleared.

First I tried searching for /user/appdata for Edge entries, and only found a couple, deleted them, but no effect.

I launched msconfig, and set to boot to Safe Mode, minimal.  I tried launching Edge in Safe, but you get a warning saying Edge will not launch using the built in administrator account. IE still ran, but no network (as you might expect).  I cleared history in IE.  But then was unable to relaunch msconfig!  Pressing Start flashed a start menu but it disappeared. Selecting the search box wound not search.  I ended up launching Control Panel using win+x, and finding System Configuration that way.

When I returned to normal Windows, Edge was set back to its home page. 

Clearly this is not a good work around. I can't imagine explaining it to my little niece or grandmother.

Please suggest something more rational.

[Moved from Windows]



When this happened to me, I closed Microsoft Edge using the Task Manager.

Then in the search bar next to the Windows 10 logo on the bottom off the screen (I call it the "Cortana Search"), I typed in and hit enter.

Microsoft Edge opened up with a new tab for Google.  You can see the offending site still opens in a tab that doesn't have focus.  Click the "X" to close Edge. Do not click on the offending site tab or it will get focus again.

When Edge closes nicely, I won't "Restore" the sessions and the offending site tab will be gone.

Did this solve your problem?

Sorry this didn't help.

2054 people were helped by this reply



This did not work. It closed the offending page, but when I re-opened Edge it popped back up again. 

It's a common scam. Click the OK button at the bottom of the popup. You should then see a box Do not allow this site to create new messages. Check it and then close the window.

If that doesn't work, for Edge, follow the instructions by Scott_Ki here:

For all other browsers, use the Task Manager to exit the browser. Reboot and see if the pop-up goes away.

How to Use the New Task Manager.

If the problem persists, for any browser:

Remove Tech Support Scam pop-up (Call For Support Scam)

Please read:

PSA: Tech Support Scams Pop-Ups on the Rise

Breaking down a notably sophisticated tech support scam M.O.

For more information, see this post by GreginMich  

===== ===== ===== ===== ===== ===== ===== ===== ===== =====
☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

Did this solve your problem?

Sorry this didn't help.

95 people were helped by this reply

Question Info

Views: 255,075 Last updated: May 21, 2018 Applies to: