Helpme.net

In June, I had issues with my computer.  I called microsoft for help.  I ended up somehow getting some help from a technician.  For 250.00 they would fix my machine and follow up with me.  I just got a call and they told me I needed to long into helpme.net.  The technician says they are with microsoft.  How can I find out if this is a true service provider?  Thank you.
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Answer
Answer

Since most people here in Microsoft Community do not work for Microsoft, it is difficult for us to definitely know if you fell for a scam or not...

We - normal users just like you - have no way of knowing if you called the legitimate Microsoft support or if you perhaps called a fake support.

Could easily be that the support people at Microsoft use helpme.net which is one of the many domains registered to Logmein,Inc (https://www.logmeininc.com/about-us) who provide software/services for remote access etc etc.

When I'm going to www.helpme.net I get re-directed to fastsupport.com which is also fully legitimate and also belongs to Logmein, Inc.

gotoassist.com belongs also to Logmein, Inc.

Some related links:

- https://blog.gotoassist.com/tag/helpme-net/

- https://community.gotoassist.com/gotoassist/topics/helpme-net-not-working-fastsupport-com-slow-to-access

- https://support.microsoft.com/en-us/help/29289/receive-remote-assistance-support-from-microsoft

IMO it would be best that you contact/ask Microsoft directly:

https://support.microsoft.com/en-us/contactus/

and

https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

and

https://www.microsoft.com/en-us/about/officelocator

In case that you find out that you indeed fell for a scam: http://support.microsoft.com/reportascam

HTH,

Julia

May 4, 2018: I won't participate anymore in MC. Enough is enough.

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Last updated March 25, 2021 Views 13,428 Applies to: