I was online last Saturday when all of a sudden this page appears on my screen stating Windows 8.1 user please call xxx-xxx-xxxx as soon as possible you have malware/spyware!. My first thought is that this was a scam and I attempted to close out the page, but found I couldn't. I couldn't do anything to this page. I exited Internet Explorer and brought it up again. The page came up again. I could open other tabs, but not get rid of this page. I decided to look up 1st Choice Tech Support on my smartphone and found they are a legitimate company, part of Microsoft Partner Network.
To make a long story short, I used their services. After removing infections and giving my laptop a "tune up", they spent a about 45 minutes on the phone with me fixing my Bluetooth. The price was a little steep ($250), but my Bluetooth now works and my machine is faster. What I wonder about is what made their page come up? Was this something in Windows?