[Your new thread has been merged with your original thread.]
Answer-by-number:
1. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?
2. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?
3. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?
4. Have you ever run the Norton Removal Tool and/or the
McAfee Consumer Products Removal Tool?
5. What Version & OS Build of Windows 10 is currently installed? [tap the Windows key, type “winver” into the Start menu, and press Enter key]