Windows Defender and Microsoft Safety Scanner-Still have adware

I have windows defender and have run a full system scan.  No virus or malware found. But when I use mozilla firefox, chrome, or explorer I still get pop ups of various ads.  I don't know what to do.  I did have Norton and still do, but uninstalled it and turned on windows defender to see if the Norton was just missing something, but apparently it is not.  What do I need to do?
 

Question Info


Last updated May 16, 2018 Views 323 Applies to:
Answer

Try adwcleaner: http://www.bleepingcomputer.com/download/adwcleaner/

Try Malwarebytes Antimalware (free version, do not install the trial or Pro version) - http://www.malwarebytes.org/products/malwarebytes_free/

You can start here:  https://consumersecuritysupport.microsoft.com/  (which will lead to the paid support options of http://www.answerdesk.com if you are in the US)

In other regions not served by the link above, go here:   http://Support.microsoft.com/security and go to the “assisted support” or contact us menu.

This web site - http://www.bleepingcomputer.com -  contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remove the infections using their malware removal guides. They also have forums where you can seek help from people who specialize in malware removal.

This may also be helpful - How to get rid of malware:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/how-to-get-rid-of-malware/ba80504b-61f1-4d71-960f-b561798b7b42

-steve

^_^
Windows Insider MVP (Security), Moderator Microsoft Community

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.