Question

Q: Suspicious Trojan Virus Attack While Testing Out Google Chrome

I have been curious about Google Chrome so I downloaded the Web Browser UI and had been working with Chrome so I could compare performance between Microsoft Edge and Google Chrome.

When I attempted to open a URL I visit on a daily basis, all of a sudden the entire Tab window turned red and contained in white letters, along with an exclamation mark within a triangle, the heading to a message stated followed by the entire message below this heading (NOTE: SEE BELOW SCREEN CAPTURE) :

START OF SUSPICIOUS COMPUTER HACKING ATTEMPT

Google Chrome Critical ERROR

There was a dangerous try to get an access to your personal logins & bank information.

Luckily, your Firewall managed to block this suspicious connection.

We recommend you to freeze your accounts until some measures will be taken.

There is a great threat of leaking of your personal data.

So, you need to respond swiftly!

Trojan Virus may have already hurt your hard disk and its data.

That is why we are checking and verifying your current system security.

Do not waste your time and consult one of our service centers or call us.

------------------------------------------------------

Contact Number: +1 (866) 368-2344 (TOLL-FREE)

------------------------------------------------------

Your urgent response is needed.

to deal with this problem, contact our network administration.

Call Help Desk

+1 (866) 368-2344

END OF SUSPECT MESSAGE

When you read the above message and also view the embedded image, you may note as I discovered, some slight grammatical errors, such as:

its

instead of

it's

The wording of the message does not seem to conform to Microsoft Standards.

The wording of the message itself caused me to raise a personal red flag.  After this page appeared I was forced to open Task Manager and END PROCESS on Google Chrome because the Chrome UI was locked/frozen. Then I shut down and rebooted my computer.  Subsequent to this message submission I will run a full system scan.

I was curious about the phone number so I called and a male with a heavy foreign accent answered. I asked what company he was working for and I was told Microsoft.  Then I asked him for the Microsoft Redmond telephone number and he provided 866-562-6713.  I called the number I was provided and Microsoft did not answer, but rather another suspicious female voice with a foreign accent. I asked her if she worked for Microsoft and she kept repeating I am "Technical Support" but would not confirm Microsoft.  After further pressing the point she told me she was a Partner of Microsoft.  I then hung up the phone. 

When viewing the file Suspicious.jpg I embedded into this message, notice the URL of origin.

Has anyone experienced the same type of problem, and if so and if reported, do you have any information?

Thanks,

EB

Answer

A:

It's a common scam that's been around for about five years now, but happening more often. As long as you don't allow remote access, your computer is fine. Click the X to close the window. You should then see a box at the bottom, Do not allow this site to create new messages. Check it and then close that window and finally the popup.


If that doesn't work, for Edge, follow the instructions by Scott_Ki here:
https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/edge-frozen-with-virus-warning-popup/7212a393-90ad-48d0-ab55-4ffe1f21a554?page=2&msgId=7618ae67-bf16-4155-bf90-d8a7405ee199  


For all other browsers, use the Task Manager to exit the browser. Reboot and see if the pop-up goes away.


How to Use the New Task Manager.
http://www.wikihow.com/Open-Windows-Task-Manager  


If the problem persists, for any browser:


Remove Tech Support Scam pop-up (Call For Support Scam)
http://malwaretips.com/blogs/remove-tech-support-scam-popups/  


Please read:


PSA: Tech Support Scams Pop-Ups on the Rise
https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/  


Breaking down a notably sophisticated tech support scam M.O.
https://blogs.technet.microsoft.com/mmpc/2017/03/02/breaking-down-a-notably-sophisticated-tech-support-scam-m-o/  


For more information, see this post by GreginMich
https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning-windows_10/my-computer-was-blocked-how-do-i-unblock-it/4735ea26-4e01-40eb-9c34-c991d11ad194#LastReply

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☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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Views: 1,502 Last updated: July 11, 2018 Applies to: