My computer has been blocked

My computer has been blocked and its being pirated I don't know
It said that I should call a number they gave me, in order to unblock it
I called and a woman answered me, the problem is that I struggle to understand whatever she's saying, because I don't really know much about technology 

What should I do to repair my computer, please?

 

Question Info

Last updated January 18, 2020 Views 2,898 Applies to:
Answer
Answer

Do not call them. It's a common scam. Click the OK button at the bottom of the popup. You should then see a box Do not allow this site to create new messages. Check it and then close the window.


If that doesn't work, for Edge, follow the instructions by Scott_Ki here:
https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/edge-frozen-with-virus-warning-popup/7212a393-90ad-48d0-ab55-4ffe1f21a554?page=2&msgId=7618ae67-bf16-4155-bf90-d8a7405ee199


For all other browsers:


Use the Task Manager to exit the browser. Reboot and see if the pop-up goes away.


How to Use the New Task Manager.
http://www.wikihow.com/Open-Windows-Task-Manager

If the problem persists, for any browser:

Remove Tech Support Scam pop-up (Call For Support Scam)
http://malwaretips.com/blogs/remove-tech-support-scam-popups/

Please read:

PSA: Tech Support Scams Pop-Ups on the Rise
https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

Breaking down a notably sophisticated tech support scam M.O.
https://blogs.technet.microsoft.com/mmpc/2017/03/02/breaking-down-a-notably-sophisticated-tech-support-scam-m-o/

For more information, see this post by GreginMich
https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/1-888-2361-scam/0990122e-61a9-431b-947e-a904c202fa7c?msgId=8d26f1a8-041a-4351-9c24-a222fb305cbd  

===== ===== ===== ===== ===== ===== ===== ===== ===== =====
☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.