ErrorCode 0x80070005 Microsoft Security Essentials will not install

I want to install Microsoft Security Essentials, I was using but I think it tried to install a newer version. Can somone please suggest a fix. Noel Paton suggested residuals from either malware, or previous AV installations, My AntiVirus is Microsoft Security Essentials, I have been using it for months.


ErrorCode 0x80070005  Microsoft Security Essentials will not install
Cannot complete the Security Essentials installation
ErrorCode 0x80070005
*Your PC must run genuine Windows to install Microsoft Security Essentials. Internet access fees may apply
while downloading.


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I posted in the " Windows 7 Genuine Advantage Validation Issues (Windows 7) " forum.
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/7578c374-bd17-4803-b596-3ea1683e54aa

And Noel Paton replied:

There appears to be no problem with WGA/MGA - I suspect that your problem may lie with residuals from either malware, or previous AV installations.
You should repost in the Answers MSE forum for assistance.

I've tried this so far. Removed all Anti virus software from my pc, did a clean boot of windows 7 and also recreated the licensing store
--
Also when using the Microsoft Genuine Advantage Diagnostics Tool 1.90027.0 . I get this error
Failed to create output files hr = 0x80070002 Please contact support
I did note that it had copied the info to Clipboard however and post the result below:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VJ6P7-TDTCM-89C6C
Windows Product Key Hash: 13Rs+HOZG6Iq1TPNw3esh4oeyQk=
Windows Product ID: 00359-OEM-8702972-45221
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C0925F50-8BE9-47EB-8EBA-C488FAD5FFAB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C0925F50-8BE9-47EB-8EBA-C488FAD5FFAB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-89C6C</PKey><PID>00359-OEM-8702972-45221</PID><PIDType>3</PIDType><SID>S-1-5-21-2937196426-3056927835-2067049542</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0702   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100827000000.000000+000</Date></BIOS><HWID>E5353207018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>445EC3B0D13F864</Val><Hash>8K39okTQ3Vn5VK6bGfs98vMH5Yc=</Hash><Pid>70141-050-7686537-56667</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-745221-02-3081-7601.0000-1172012
Installation ID: 019865573103238505352216900804170596711886616296527815
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 89C6C
License Status: Initial grace period
Time remaining: 42900 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 26/04/2012 9:24:54 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:26:2012 06:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGKkcIWWv+qdkjkHh2kyxBWWOfc4aSzTFg=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   A_M_I_  OEMAPIC
  FACP   A_M_I_  OEMFACP
  HPET   A_M_I_  OEMHPET
  MCFG   A_M_I_  OEMMCFG
  OEMB   A_M_I_  AMI_OEM
  GSCI   A_M_I_  GMCHSCI

 

Question Info


Last updated May 31, 2018 Views 2,126 Applies to:
Answer

Thanks for the response,

I tried much of it, had no success, did detect some Malware that had slipped thru Essentials and I removed that and I suspect it might of changed something.  One of the main fixes suggested in the forums here is to uninstall Security Essentials and to install other software that seems to do a better job. I have run Security Essentials since it was first released, I only had issues after I tried to update to the latest version. I can validate my windows software as being genuine using Microsoft's online and downloadable checking software and have had it confirmed as being genuine here in the forums. Yet Security Essentials wont accept that, its the only Microsoft software that wont, and the fixes offered are basically pull apart my system ones.

So in this case, thank you very much for your suggestions, but its going to be a lot easier for me just to flip to another Pc Security software package. If this was caused by Malware, then I cant see any sense in removing the software that allowed it, fixing it with something else, and then reinstalling the software that did not detect the Malware in the first place.

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