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after installing Microsoft Essential, microsoft security still reports virus protection not found

ThomAllen asked on

after installing Microsoft Essential, microsoft security still reports virus protection not found.  Tried all the steps (ie deleting system32/wbem) but still same problem.

 

 

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PA Bear - MS MVP replied on

Please answer each of the following diagnostic questions in a numbered list in your very next reply (no need to quote this post):

1. Always state your Internet Explorer version (e.g., IE8; IE9) as well as your Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 SP1; Win7 64-bit; Win7 64-bit SP1) when posting in a forum.  Please do so in your next reply.

2a. When (approx. date) did you install Microsoft Security Essentials (MSE)?

2b. Was MSE offered & installed via Windows Update or did you intentionally choose to install it?

3. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?

4. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?

5. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

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Related references may include:

Check list for installing Microsoft Security Essentials
http://answers.microsoft.com/thread/bf757e6a-e320-4a67-92bc-767e6acb26c4

Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean up my already-infected computer?
http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275

~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002
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Ahaap replied on
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