S.M.A.R.T check suddenly came up on my computer with waves of system message-write fault error. It took over my computer. I hve windows 7 home premium. please help.

   S.M.A.R.T. CHECK suddenly popped up on my computer screen with waves of this saying. 

   SYSTEM MESSAGE- WRITE FAULT ERROR.  It's taken over my computer.  I tried to down load Microsoft essentials for windows 7,  it was cleaning the trojan when my computer shut down.  When it starts up my screen in black,  only recycle bin shows up.  I got on line going thru microsoft.com  please help me


Question Info

Last updated May 16, 2018 Views 73,425 Applies to:

It's not recommended to install Microsoft Security Essentials (MSE) on an infected computer. 

Microsoft Security Essentials – Installation Checklist and Frequently Asked Questions


You've been infected by one of the latest fake antivirus programs permeating the internet:



It's an "old" program but the bad guys updated it, changed the characteristics a bit and threw it out there to prey on folks again:  http://www.bleepingcomputer.com/forums/topic448228.html


See the following compliments of Bleeping Computer:

If you are infected with **** it is important that you do not delete any files from your Temp folder or use any temp file cleaners. This is because when this infection is installed it will delete shortcuts found in various locations and store backups of them in the %Temp%\smtmp folder. It does this so that you when try to launch a program from your start menu, none of your shortcuts will appear and thus making you think that your computer has a serious problem. Therefore, you do not want to delete any of the files in your Temp folder as it will remove the backups that we will use later in the guide to restore your Windows Start Menu. For a list of folders that shortcuts are deleted and the corresponding directories where they are stored, please see this topic: Unhide.exe - A introduction as to what this program does.

To further make it seem like your computer is not operating correctly, **** will also make it so that certain folders on your computer display no contents. When opening these folders, such as C:\Windows\System32\ or various drive letters, instead of seeing the normal list of files it will instead display a different folder's contents or make it appear as if the folder is empty. This is done to make it seem like there is corruption on your hard drive that is causing your files to not be displayed. It does this by adding the +H, or hidden, attribute to all of your files, which causes your files to become hidden. It will then change your Windows settings so that you cannot view hidden and system files. Once the rogue's processes are terminated you can enable the setting to view hidden files, and thus be able to see your files and folders again, by following the instructions in this tutorial:

How to see hidden files in Windows

****also attempts to make it so you cannot run any programs on your computer. If you attempt to launch a program it will terminate it and state that the program or hard drive is corrupted. It does this to protect itself from anti-virus programs you may attempt to run and to make your computer unusable so that you will be further tempted to purchase the rogue.


Have you sought assistance from your antimalware provider (Avast, AVG, Avira, McAfee, Norton, Trend Micro, etc)?


Alternatively, try these on demand scanners which will not interfere with your resident AV program:


Go to www.malwarebytes.org and download, install, update and run the free version – just follow the prompts.  The prompt  asks if you want to Start trial or Decline.  To get the free version (without real-time scanning or web site blocking features) you need to choose Decline.  You may need to rename the installation file to 123.exe or something similar to prevent the malware from disabling/blocking the installation.  Or you might want to download the installation file to a flash drive or CD and then install Malwarebytes on the infected computer.



Try Superantispyware Portable at: http://www.superantispyware.com/portablescanner.html

SAS Portable is "designed" to be downloaded onto a flash drive (or CD) and you could then insert the drive into your computer and run it from there.  If you do that you may need to scan the flash drive for malware after using it on the infected computer.  SAS is a very good scanner but will also identify and remove cookies which are not considered to be malware.


Try Hitman Pro Trial Version: http://www.surfright.nl/en/hitmanpro   This can be run from a flash drive.


Try TDSS Killer: http://support.kaspersky.com/faq/?qid=208283363   This can be run from a flash drive.


Try the Eset Online Scanner: http://go.eset.com/us/online-scanner


Try this MS scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx 



You have posted to a forum for users of Microsoft Security Essentials (MSE) and may wish to seek assistance from MS Support:.

Are you running Microsoft Security Essentials?

If so

 Start here - https://support.microsoftsecurityessentials.com/  and select the link that says - I think my computer is infected. Options will vary by region, but phone support leads you to Microsoft Answer Desk (http://www.answerdesk.com/) in the US at this time. After an initial free consultation, a fee may be charged for assistance, based on the details of the case.


If not:


You can start here:  https://consumersecuritysupport.microsoft.com/  (which will also lead to the paid support options if you are in the US)


In other regions not served by the link above, go here:   http://Support.microsoft.com/security and go to the “assisted support” or contact us menu.   For international information, see your local subsidiary Support site.


If you'd like some free options, consider this web site - http://www.bleepingcomputer.com -  which contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remove the infections using their malware removal guides. They also have forums where you can seek help from people who specialize in malware removal.


Other free malware-removal forum options include:






Good luck...







MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2018

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It is a Fake Security Software. Find the removal instruction for the same. 

Smart HDD/ Smart Check is a new malicious program pretending to be a legitimate one. It will detect numerous false problems and display various critical errors alerts on the computer in order to trick you into thinking your computer has a lot of serious problems. SmartHDD will send you pop ups, “to clean your machine is purchase the software”. Remember that the program is unable to detect and fix any problems, so do not pay for its full version!!! The fake software should be removed as soon as possible!

Un Hide all of the files and folders on the computer hard drive.

This infection will hide all the files in your computer hard drive. It looks like all of them are deleted. But actually all of those files will be on the computer. The thing is it will be all hidden. We have to un hide all of those files manually.

For that follow this steps.
Please select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
After this please press the Apply button and then the OK

Press on the key Alt+Crtl+Delete key on the keyboard. Now you will get a new window called Task Manager. Now hold the Ctrl key on the key board and click on File, New Task on the Task Manager. Now you will get a new black window.
Inside that black window type CD/ and hit on enter.
Now type ATTRIB –H –R –S /S /D and hit on enter.

This one will un hide all of the files and folders in the computer.

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