remove quantserve

Hi,

after i sign out from hotmail and it direct to a blank page at 'quantserve.com',

http://pixel.quantserve.com/r;a=p-5eu58oSpL1cEs;labels=_click.adserver.atlas*http://ie9.discoverbing.com/?form=MFEHPG&publ=HMLOGOUT&crea=STND_MFEHPG_MSNinprod_hmlogout_en-us_1x1&ocid=IE9_RTW_19ccdd5b-9f64-4293-be0f-3188f2806396

I run Microsoft Security Essential and Kaspersky but same problem returns.

Please adv

 

Answer
Answer

http://www.siteadvisor.com/sites/quantserve.com/summary/

 

http://en.forums.wordpress.com/topic/what-is-quantservecom-loading

 

This appears to be adware and as such may not be classified as harmful malware

by MSE or Kaspersky.

You might try deleting your temporary internet files and deleting all cookies and see if that will remove it.

You can also try SAS Portable which detects and removes some adware:

http://www.superantispyware.com/portablescanner.html

 

Finally, you need to either uninstall MSE or uninstall Kasperksy:

http://answers.microsoft.com/en-us/protect/forum/protect_start/check-list-for-installing-microsoft-security/bf757e6a-e320-4a67-92bc-767e6acb26c4

 

Frequently Asked Questions and General Concerns

 

Can I have more than one anti-malware product installed? No. Having more than one product installed will compete with other anti-malware product(s), and can cause severe performance problems and system instability issues, and may limit the effectiveness of the products installed.

 

How well does MSE protect you? No anti-malware product (free or paid), or combination of products, will provide 100% protection, 100% of the time. Malware is constantly changing, and antimalware products always have to try to keep up. To get a perspective of where MSE stands in comparison to other anti-malware products, please review the latest reports found here and here.

 

If you think you may be infected by malware and are using Microsoft Security Essentials, you can get help with malware removal here: https://support.microsoftsecurityessentials.com/   Then select “I think my computer is infected”.   From there, select the email or phone option. You can also use https://consumersecuritysupport.microsoft.com/eform.aspx?productKey=pcsafetymalware&ct=eformts&supportLinkeformts=E-mail

 

 

If you are NOT using Microsoft Security Essentials, you can get help with malware removal here: https://consumersecuritysupport.microsoft.com/default.aspx?mkt=en-us&scrx=1  or you may call 866-727-2338 for telephone support.

 

For international information see your local subsidiary support site.

 

Or, obtain assistance from your antimalware provider (Avast, AVG, McAfee, Norton, Trend Micro, etc).

 

And if you only have this problem when signing out of HotMail then suggest you contact Hotmail Support at

http://windowslivehelp.com/product.aspx?productid=1

 

Good luck....

MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2018

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Answer
Answer
Hi,

To add some to Le Boule's fine advice :

You should not have two major antivirus programs on the computer at the same time much
less running. They will load pieces of themselves into memory and interfere with each other
which will actually reduce your security.

Kaspersky would be the one I would remove as it is known to cause or aggravate some issues.
Uninstall then run the Removal Tool and/or special instructions to prevent remnants being left
which can cause strange issues. Below recommendations to use while testing, even better
permanently.

Kaspersky - Removal Tool
http://support.kasperskyamericas.com/knowledge-base-article/1464

List of anti-malware program cleanup/uninstall tools
http://social.answers.microsoft.com/Forums/en-US/msestart/thread/407bf6da-c05d-4546-8788-0aa4c25a1f91/

------------------------------

Here is what I use and recommend : (These are all Free versions and very effective.) 

Avast and Prevx have proven extremely reliable and compatible with everything I have
thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

Avast Home Free - stop any shields you do not need except leave Standard, Web, and
Network running.

Prevx - Home - Free

Windows Firewall

Windows Defender (not needed if using MSE)

IE - Protected Mode

IE 8 - SmartScreen Filter ON  (IE 7 Phishing Filter)

I also have IE to always start with InPrivate Filter active if IE 8.
(You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
right of IE)

Two versions of Avast are available 6.x and 4.8x

Avast 6.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
disabled - click OK
http://www.avast.com/free-antivirus-download

Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
Terminate those you do not use.)
http://www.avast.com/free-antivirus-download#tab4

Or use Microsoft Security Essentials - Free
http://www.microsoft.com/Security_Essentials/

Prevx works well along side Avast or MSE

Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor'a Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that
would be unsual with Avast and Prevx running except for an occasional low level cookie
(no big deal), UPDATE it and then run it as a scanner. I have many scanners and they
never find anything of note since I started using this setup.

http://www.malwarebytes.org/

Hope this helps.

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Last updated April 18, 2021 Views 17,148 Applies to: