Q: possible malware problem

I got a message of virus infestions, & I clicked on to see what it was by mistake ,I was directed a web sight for windows optimal tool. my computer keeps starting up & rebooting. Icannot get to any of my programs or use the internet. this program claims to have found a number of viruses & other problems. The original error message was unkown 32 trojan. what canj I do to fix the problem.



Yep, you fell for the fake antimalware program, and now you have to get rid of it.

Are you running Microsoft Security Essentials?


If so

Start here -

and select the link that says - I think my computer is infected - and then select the support option for phone, chat or email (options will vary by Region)


If not:

You can start here: or here: help and support for malware infections.

If you are in North America, you can call 866-727-2338 for free help  from Microsoft for virus and spyware infections.

In other regions not served by the link above, go here: go to the “assisted support” or contact us menu.




Computers verified since 1972
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Question Info

Views: 123 Last updated: May 16, 2018 Applies to: