I am running MS Security Essentials on my XP home edition. About almost two years ago, the Bamital C virus infected my system. MSE could not get rid of it. Support was contacted and they tried to get rid of it remotely. They could not do it. I got a case number (I forget what they actually refer to this number as) and I was suppose to recontact them at my convenience so they could work on it again. Now it has been around two years. I havent contacted them, I lost the number, and I dont know how to contact them again to see if they will still help me fix it. I get sent to the MS Store but cannot afford to purchase help. Not only that but they said they were responsible because MSE failed to get rid of the virus.
I dont know what to do now and was hoping to get steered in the right direction of support. Thank you so much
Original Title: Bamital C Virus