My computer is infected by Bamital C Virus

I am running MS Security Essentials on my XP home edition.  About almost two years ago, the Bamital C virus infected my system. MSE could not get rid of it. Support was contacted and they tried to get rid of it remotely. They could not do it. I got a case number (I forget what they actually refer to this number as) and I was suppose to recontact them at my convenience so they could work on it again. Now it has been around two years. I havent contacted them, I lost the number, and I dont know how to contact them again to see if they will still help me fix it. I get sent to the MS Store but cannot afford to purchase help. Not only that but they said they were responsible because MSE failed to get rid of the virus.

I dont know what to do now and was hoping to get steered in the right direction of support. Thank you so much

 

Original Title: Bamital C Virus

 

Question Info


Last updated May 16, 2018 Views 82 Applies to:
Answer

Two years? And what has been going on with this PC in the last 2 years? If the infection was active all this time, the PC is now probably even more infected that it was before.

 

This specific detection should be handled without issues by MSE: http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=Virus%3aWin32%2fBamital.C

 

Support for MSE users 2 years ago was free. It is not longer free for most countries. Assuming you are in the US, it is available only through answerdesk, which can also be reached through a Microsoft Store.

 

Personally, after 2 years, if the PC is infected and has been infected for all this time, you should seriously consider getting assistance with wiping the hard drive clean and reinstalling Windows fresh. Note also that Windows XP is at end of life. This means that Windows XP, which is already a chore to keep free of viruses due to lesser security capabilities of the OS itself, will no longer be supported and will no longer receive updates from Microsoft in just under a year.

 

If reinstalling the operating system to a clean drive is not an option:

You may wish to download (on an uninfected PC) one or more of the following rescue scanners to create bootable media to scan the infected PC (list courtesy of forum member, GreginMich):

http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

http://support.kaspersky.com/viruses/rescuedisk?level=2

http://www.f-secure.com/en_EMEA-Labs/security-threats/tools/rescue-cd/

http://www.bitdefender.com/support/How-to-create-a-BitDefender-Rescue-CD-627.html

http://www.avira.com/en/support-download-avira-antivir-rescue-system

http://www.avg.com/us-en/avg-rescue-cd-download

http://www.freedrweb.com/livecd/

http://www.superantispyware.com/portablescanner.html

http://support.kaspersky.com/faq/?qid=208283363

Each rescue scanner will miss things – because none of them will have a perfectly complete and up-to-date set of definitions; so you might need to use several of these rescue scanners, or something like the Shardana Antivirus Rescue Disk Utility, which creates a custom bootable CD or flash drive that includes multiple rescue scanners:

http://www.sarducd.it/

You can also  start here - https://support.microsoftsecurityessentials.com/ and select the link that says - I think my computer is infected. Options will vary by region, but phone support leads you to Microsoft Answer Desk (http://www.answerdesk.com/) in the US at this time. After an initial free consultation, a fee will be charged for assistance, based on the details of the case.

This web site - http://www.bleepingcomputer.com- contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remove the infections using their malware removal guides. They also have forums where you can seek help from people who specialize in malware removal.

This may also be helpful - How to get rid of malware:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/how-to-get-rid-of-malware/ba80504b-61f1-4d71-960f-b561798b7b42

-steve

^_^
Windows Insider MVP (Security), Moderator Microsoft Community

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