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Microsoft Security Essentials Windows virus warning

dwgaf7 asked on
I am getting a MSE Windows Virus Warning page listing contact emergency virus support now listing a 800 #  the system have found 2 virus and list some trojan names below and at the bottom says do not try to remove the virus mannually, contact with toll-free no. listing a different number to call I have a smaller pop up box message from webpage which list Windows has detected virus attack on your computer network please visit microsoft.com or call toll free #.  What can I do to fix this ? run a scan ? or just reboot ?
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Le Boule replied on
I am getting a MSE Windows Virus Warning page listing contact emergency virus support now listing a 800 #  the system have found 2 virus and list some trojan names below and at the bottom says do not try to remove the virus mannually, contact with toll-free no. listing a different number to call I have a smaller pop up box message from webpage which list Windows has detected virus attack on your computer network please visit microsoft.com or call toll free #.  What can I do to fix this ? run a scan ? or just reboot ?

The popup with the telephone number you are seeing is the malware/adware issue on your computer.  It's a new wrinkle on the cold call scams and the fake antimalware programs that were previously being installed on computers that we have heard about for years.  Now the scammers are trying to get you to call them....

Instead of calling you on the phone they've managed to get an ad into your browser (probably during a freeware download) and if you call them then they'll want a large fee to fix your computer or they’ll try to sell you an antivirus program (one that may or may not work) or some other unneeded service.  It's nothing but a scam to get your money and credit card info.  Some of them use what appears to be a local number but in reality the scam may be from a country which will not cooperate with law enforcement agencies trying to identify the scammers.  

Here's some articles about the phone scams - circumstances are similar but the scammers are now using fake ads on your computer to get you to call them:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

http://askleo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now/?awt_l=Bg3x_&awt_m=JK7z9_UOFJdfbL

https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/

Suggest you empty temporary internet files, manually update MSE to the latest definitions, reboot and run a Quick Scan.

If your issue continues see the following:

Download and run Adwcleaner and Malwarebytes Free.

See: http://www.bleepingcomputer.com/download/adwcleaner/

And

Go to http://www.malwarebytes.org/products/malwarebytes_free/ and download, install, update and run the free version – just follow the prompts.  If necessary you may need to go to Safe Mode With Networking.

And/Or

Try the Kaspersky Virus Removal Tool: http://www.kaspersky.com/antivirus-removal-tool?form=1

And/Or

Try the Eset Online Scanner: http://go.eset.com/us/online-scanner

And/Or

You may wish to run Hitman Pro Trial Version: http://www.surfright.nl/en/hitmanpro  

Note that Hitman Pro and the Kaspersky Tool can be downloaded to another computer, placed on a flash drive and then can be run on the infected computer.

You also may need to reset your browsers to their default settings.

Good luck….

http://ask-leo.com/why_dont_antimalware_tools_work_better.html

MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2017
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Le Boule replied on

MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2017
174 people found this helpful

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