Microsoft Security Essentials unable to remove ukash vrus

What is Microsoft dong to stop the "ukash" virus which seems to able to operate unchecked ?

 

Original Title: ukash vrus            

 

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Last updated May 16, 2018 Views 2,158 Applies to:
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Answer

What is Microsoft doing about any malware? Working to improve detection, prevention, and removal, I'm sure.

If your PC is infected by one of the many variants:

http://malwaretips.com/Thread-Remove-Metropolitan-Police-Warning-Trojan-Ransomware

Of course, malware like this succeeds becuase it tricks you into allowing it to install.

Unfortunately, these type of malware attacks are difficult to keep up with because they trick you into letting them install. They usually come from an infected web site, and usually through an advertisement. You get a pop-up from the infection and you click it to close the pop-up - which allows the infection to install. They can also be delivered in a "drive-by" fashion with no action needed by the user due to the system being unpatched, no matter what security software is running.

When you encounter one of these fake virus pop-ups while browsing, immediately do the following:

 

-Do not touch any browser window to close it or browse further.

-Use the key combination <ALT>+<F4> to close all running programs, especially the web browser

--or--

-Immediately press Ctrl-Alt-Del and bring up Task Manager and forcibly end all instances of iexplore.exe, if using Internet Explorer, or the executable for your browser for any other web browser.

--or--

-Go to Start/Shut Down and restart the PC without touching any browser windows.

-If you used task manager to close browser instances, reboot the machine.

-Then go to Control Panel/Internet Options and delete all temporary Internet Files and cookies. If you are using an alternate web browser, open the browser settings to do the same - delete the local cached files and cookies.

-Perform a full scan with MSE.

 

The above steps should prevent the infection from taking hold.

You can start here: https://consumersecuritysupport.microsoft.com/ (which will also lead to the paid support options if you are in the US)

In other regions not served by the link above, go here: http://Support.microsoft.com/securityand go to the “assisted support” or contact us menu.

This web site - http://www.bleepingcomputer.com - contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remove the infections using their malware removal guides. They also have forums where you can seek help from people who specialize in malware removal.

This may also be helpful - How to get rid of malware:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/how-to-get-rid-of-malware/ba80504b-61f1-4d71-960f-b561798b7b42

This web site - http://www.bleepingcomputer.com - contains details for many of these common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remove the infections using their malware removal guides. They also have forums where you can seek help from people who specialize in malware removal.

Besides an up to date legitimate antivurs program such as MSE, the following recommendations will assist in protecting the PC from infection:

-Make sure that the Windows Firewall is enabled.

-Make sure that all important/critical updates, including service packs for the operating system and programs are installed from Microsoft Update (Windows Update).

-Make sure Internet Explorer is at version 8 or 9 and updated with all patches.

-In Internet Explorer 8 or 9, use the SmartScreen Filter.

-Make sure that IE Internet Security settings are at least set to medium-high (default).

-Enable the pop-up blocker in IE.

-On Vista and Windows 7 make sure that User Account Control (UAC) ON and not running with elevated privileges.

-Make sure that Windows Automatic Updates are set to at least notify, but the preferred setting is to download and install automatically. If you update manually, be sure to update as soon as possible after being notified of available updates.

-Make sure that installed applications, especially Adobe Acrobat, Adobe Flash, and Java are at their latest versions. Many vendors are regularly updating and patching for security holes.

-Never click through links from unknown sources and use caution even if they are from a "trusted" source.

-Never open unsolicited email attachments.

-Practice safe web browsing.

-steve

^_^
Windows Insider MVP (Security), Moderator Microsoft Community

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