how do i remove fbi moneypak

My pc has something that keep appearing that says FBI has frozen the computer. I have run a scan w/ Security essentials and it did not seem to correct the issue.

 

Question Info


Last updated August 5, 2018 Views 412,294 Applies to:
Answer
If Security Essentials will not remove it why don't you try the advice in the following link compliments of Brian- who is one of the Answers Forum users:

http://www.selectrealsecurity.com/remove-ransomware

 

If you need assistance from MS Support regarding malware removal please see the following:

Start here - https://support.microsoftsecurityessentials.com/  and select the link that says - I think my computer is infected. Options will vary by region, but phone support leads you to Microsoft Answer Desk (http://www.answerdesk.com/) in the US at this time. After an initial free consultation, a fee may be charged for assistance, based on the details of the case.

In other regions not served by the link above, go here:   http://Support.microsoft.com/security and go to the “assisted support” or contact us menu.   For international information, see your local subsidiary Support site.

 

If you'd like some free options, consider this web site - http://www.bleepingcomputer.com -  which contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remove the infections using their malware removal guides. They also have forums where you can seek help from people who specialize in malware removal.

 

Other free malware-removal forum options include:

http://discussions.virtualdr.com/forumdisplay.php?f=71

 http://www.dslreports.com/forum/cleanup

 http://www.daniweb.com/hardware-and-software/microsoft-windows/viruses-spyware-and-other-nasties/64

 http://www.geekstogo.com/forum/forum/118-security/

 

 I hope this helps….good luck!

 

MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2018

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer

Before bringing the computer to a service group for removal of the trojan and beofre getting a response from Microsoft I decided to update Spybot and Trend Micro's scan program.   Both found some files which I deleted and this evidently removed the trojan.

There were a number of other suggestions which I tried, all involved downloading software, creating boot disks etc.  Unfortunately all of them either did not work or had missing files after extrcting the zip files.

 

So, Spybot and or Trend Micro's program worked for me.

 

Thanks for all your help.   Still not sure why my McAfee didn't spot it and when I ran the MS Security Essential scan that did not pick it up either.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.