how do I remove a windows recovery virus?

I would like to remove this virus.  How do I do it?
 

Question Info


Last updated October 27, 2018 Views 83,386 Applies to:
Answer

A self help removal guide is available here(note:scroll down beyond the ads to Remove Windows Recovery(Uninstall Guide)

http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery

CET, MCC

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Answer

Are you running Microsoft Security Essentials?

If so: Start here - https://support.microsoftsecurityessentials.com/

and select the link that says - I think my computer is infected - and then select the support option for phone, chat or email (options will vary by Region).
If you are in North America, you can call 866-727-2338 for free help from Microsoft for virus and spyware infections
If not:
You can start here: https://consumersecuritysupport.microsoft.com/ or here: http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab0 for help and support for malware infections.

If you are in North America, you can call 866-727-2338 for free help from Microsoft for virus and spyware infections.
In other regions not served by the link above, go here: http://support.microsoft.com/security and go to the “assisted support” or contact us menu.
Jim

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