Please read below my experience of a very convincing scam call trying to gain access to my PC. Has anyone else been almost convinced like I have ?
This morning I have been receiving calls from Indian accent call centre operators (one was called David and the other two were both called Steven Brown, claiming his email address was *** Email address is removed for privacy ***.
They called with a very convincing argument my computer had been hacked by Pakistan hackers, after asking me to run eventvwr, netstat, msinfo32 and assoc from the cmd box.
The initial convincing part for me was that they were able to read out my CLSID from the cmd then assoc action - then read out my CLSID, claiming it was only the call centre and myself that would know this CLSID number.
Another convincing part from my part (not too technical) on the netstat data were the IP addresses used for internet access.
They asked me to go to support.microsoft.com/help page to read confirmation that it is a free service provided by Microsoft they are trying to help me remove all the viruses by taking full control. To do this, I had to then go to "winfix.co" and click "server2".
After I asked them to confirm why they are not giving me a support.microsoft.com/help 6-digit support code, they said the way for this free support was through the winfix.co site. They also asked me to go to logyou.net website.
Fortunately, I was able to quickly research these sites whilst on the phone, which raised suspicion.
The next stage of the call after I was not keen to go to these websites
** BEWARE ** This SCAM call was very convincing, and I was left feeling stupid for not taking them up on their free offer to save my PC from being further infected.
** PRESSURE ** After I said I was not keen on doing and of this, they said that my PC would be blocked by Microsoft for ever due to my PC having virus issues affecting the Microsoft master server.
My response was that I said I would buy a new PC.
The response back was that they said I would never be able to use a Microsoft product again and would have to buy an Apple PC or something other than Microsoft.
My response was that I would use a neighbours PC.
The response back was that that is my free choice to spend my money freely to live this way, and that the support team have spent a lot of time offering free support and they needed me to confirm I did not want this support. Also that within 1 hour, my computer would be blocked, and my screen would go blank and the computer would not be able to be used!
Hopefully this will not happen, but it was a very convincing call.
It seems obvious from the support.microsoft.com/help page that you need a 6-digit code for Microsoft to access your computer remotely, but after this scam call, some feedback to Microsoft would be that the help page could be clearer that this is the ONLY WAY Microsoft would access a customer's PC remotely.
Thanks for reading and I hope this is of help to all non-super-users of PCs and Laptops!