Virus and Threat protection page not available

hello, when i type in search bar virus and threat protection it gives me a thing to press on but after says your IT Administrator has Limited Access. I havent downloaded any third party antiviruses and also i hate that this antimalware executable is eaying 20% of my ram... how do i fix this

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Rudolf,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

Looks like malware has disabled Windows Defender. Please execute the steps here as the first course of action:

https://answers.microsoft.com/en-us/protect/for...
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Rudolfs,

Something simple to check, if you still have a problem.

Search for "Security" then select "Windows Security".

You should see the "Security at a glance" screen. Is there an option on this

screen for "Virus & Threat Protection".  If so, is it checked some color, or blank?

Or is the complete screen blank, except for the title?

Problems of this nature can be caused by a "Service" that is not running,

or is missing.  Examine the "Services" screen on your PC. Scroll down to

Security Center. It should be running and set for Automatic (delayed start).

Scroll on down to Windows Defender Antivirus Service. It should be running

and set for Automatic start. If either is not running, double click it and try to

start it, with the proper "start" option selected.

If either is missing, or you have a problem starting, come back for more options.

Good luck,  Glen

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I literally have the same issue. The windows security has everything else but the Virus and Threat protection. When I tried to open it through search this page jumps out. It is driving me insane

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Rudolf,

I just find the solution to my problem. 

I tried open the registry editor and go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender

Right-click on the right window and select New > DWORD > 32-bit Value. create 2 new dword. 

One is DisableAntiSpyware, one is DisableRealtimeMonitoring. Both set their values to 1. I don't know which is the correct one, but I set both of them and it worked out for me. If you are running out of solutions you could try this one.

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Congratulations Steven!

I was researching data regarding your problem, when you found your fix.

I suspect that you might have reported your Dword values incorrectly, however.

DisableAntispyware with a Dword = , disables Windows Defender.

And I suspect that DisableRealtimeMonitoring with Dword = 1 also disables

RealtimeMonitoring.          Dword = 0 is what disables the Key.

If your problem is resolved, please recheck the Dword values that you assigned

to those two Keys. I believe that it should be 0.

As you found your fixes, I was researching the Registry at HKLM\Microsoft/

Windows Defender Security Center/Virus and threat protection.

I don't have the problem, so Default is my only key present. However this link describes

the possibility of the presence of a key with Dword = 1 that would hide"Virus &

threat protection". And Dword = 0 that would show it.

https://www.tenforums.com/tutorials/99493-hide-virus-threat-protection-windows-security-windows-10-a.html

Granted, this link is somewhat "dated", but it is probably still pertinent.

Notice that I have left out of their branch description, /"Policies"/. That is because that

key is not present on my PC. Would you please check the branch that I do define, to

see if it contains any keys with Dword = 1 ?

Thanks,  Glen

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thank you for the reply! For some reason, my Virus and Threat protection page is showing, and I can scan my files. However, after I restart the page is blank and it shows " Your virus and threat protection is managed by your organization." But this is a personal computer and I am on my administrator account. Can anyone help me with this issue?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Steven,

In the Registry, go to Hkey_Local_Machine\Software\Policies\Microsoft\ and select

Windows Defender. The key DisableAntispyware that you created with Dword = 1

is probably what is causing your current problem. Modify the Dword to = 0 and click OK.

I suspect that DisableRealtimeMonitoring should also have a Dword = 0

To "modify" the Dwords to 0, right click the name of the Key, and select Modify. Then

type 0 which replaces the 1.  Click "OK" and exit the Registry.

Restart your PC and try Windows Defender again.

PS: Would you please examine my last post closely. And see if you can determine

what is in the Registry branch that I highlighted. I don't have any thing in mine, and

I need to know if there is any key present with a Dword = 1 in your's.

Glen

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello!! I have the same problem as well. Last month, my virus and threat protection is working. I don’t know what happened why it it is not available now. I try to search it on the the windows defender settings but it only says “Your IT administrator has limited access to some areas of this app, and the item you tried to access is not available. Contact IT helpdesk for more information". I also tried several steps that I watched from youtube on how to fix it but still, it doesn’t work. Kindly help me solve this problem. I would appreciate it a lot. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi trishapentii,

To help identify what your problem might be, please observe the "Windows Security"

screen.   Click "Start" and type "Security". Then select "Windows Security" and observe

the "Security at a Glance" screen. Is it blank, or is it just missing the "Virus & Threat

Protection" option?

If the option is missing, you can probably restore it by performing the following command.

Open "Windows PowerShell (admin)", by right-clicking "Start" and selecting it. 

On the PowerShell screen, type the following.

Set-MpPreference -UILockdown 0     <enter>

Exit     <enter>              That's it!

Do Not Restart!    Select "Windows Security" as before, and see that "Virus & Threat

                              Protection is visible.

Restart your PC     And view "Windows Security" again. If "Virus & Threat Protection is

                              still present, you are finished! If it is not present, you will need to make a

                             modification in the registry. A "Policy" is probably "Hiding" the option.

Please see the second page of the following link.  At the top it says (Please Be Advised).

Follow the instructions for "modifying" the Dword of sub-key "highrange" from 1 to 0.

https://answers.microsoft.com/en-us/protect/forum/all/virus-threat-protection-is-missing-from-windows/15d32fa1-c5e8-453b-a9f6-22da0bb36eea

If instead, your problem is the "Security at a Glance" screen is blank, please see the following

article, and the link within it.      

https://answers.microsoft.com/en-us/protect/forum/all/cant-activate-windows-defendersecurity-at-a-glance/f4473250-5e51-45dd-90ee-204706fa9446

Any questions regarding any of the links, please respond.

Good luck,  Glen

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Glen could you show me a picture of what I am supposed to type in the PowerShell?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated September 29, 2020 Views 5,930 Applies to: