Signature Function is not working - signature "too long"

Hi Cilia Maria,

Welcome to Microsoft Forum support!

I understand that you want to add a signature an account however you encounter an error when you try to modify the current one that you have.

To properly assist you with this, we need you to provide additional information in the private message area that I've created for you. Just click on the "You have a private reply to this message" link above your post to view the message and make sure that you are signed in to the forum to view the link.

We look forward to your response.

Thank you.

Hello, 

I replied in private message to your request.

Awaiting your response.

Thank you!

Cilia Maria

Hi,

I have sent a response regarding your issue on the private message area of this forum. Please check it and once information has been provided notify us so we can continue working on your case.

Thank you.

I have once again replied with the information required.

Thank you!

Hi Cilia,

I've replied on your post in the private message. Kindly check it out.

Thanks!

Hello Eugene,

Thanks for your input and help.  

My only issue with this is that I did have a signature once and it was much longer than what it accepts now.  I would happily go back to using that one but it won't even let me do that.  

Don't know if you have any other suggestions.

Thank you!

Cilia Maria

Hi Cilia,

Please read my reply in the private message area.

Have a nice day!

Hi Erica,

I believe the private replies were only to keep the information in the actual signature more private.

While I tried the suggestions including doing it from a Mac, nothing worked.  However, after many tries and a whole lot of copy/paste what did end up working in the end was writing my preferred signature in Word making sure to take off all formatting and special characters you may have added to the signature, pasting it into the "personal signature" field, highlighting it all and selecting "plain text" on the drop down menu on the right in the formatting bar of the screen.  

It allowed me to save it finally!  Then I went back and added back the formatting I wanted (my name in bold and a couple of hyphens) one by one and it saved that as well.

Hope this helps!  Maybe after you try it you could write your results for others who may be experiencing the same issue.  I am not actually sure whether it was what I did or a fluke that allowed me to save it after many tries, but I suspect it was an automatic change between rich and plain text between my first signature and my edit that blocked the system... who knows!  Hopefully they'll clear all this up.

Good luck!

Hi,

I apologize if you think that private messages is not helping with this concern. Please note that private messages are created to ask for information on private messageas due to privacy reasons.

Email accountsn and other personal information is not applicable to be posted on the public page. For us to be able to understand your issue better please provide the following details:

• Affected email account
• Screenshot of the error message

1. For Vista/Windows      7: Use Snipping Tool to capture screen shots
2. For XP: Take a screen shot
3. Mac      Computers: Kindly refer to your computer’s help directory
4. For Windows 8 and 8.1. Screenshot for Win 8 and 8.1

• Browsers that you have tried to use to set up your signature
• The exact steps that you did to set up your signature
• The signature that you are trying to set.

Post all the requested information via the private message area that I have initiated for you. Note that you have to be signed in to view my private message.

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