Outlook - Verification doesn't work

Hi, I hace an issue with my Outlook account. I am unable to send mail. I tried to send a single email and it is stuck in draft. I received an email from Outlook asking me to verify my account. I did this via an SMS code and completed a Captur test without a problem. I was redirected back to my inbox but still can't send mail - when I try to, I am directed back to a verify page... I repeated but am stuck in a loop. Can you help?

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Hi SwissChris75,

Have you already tried using another web browser in accessing Outlook.com to verify your account? Does the same issue occur? If you haven’t done this yet, you may use a different browser and try to do the verification process from there.

You may also try to click this link and sign in to your Outlook.com account to have it be verified. We’ll see if that would already let you send an email afterward.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

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Hi (logging in using my second msn account but same user) - I'm now completely locked out of Outlook. I don't understand why - can you check my other account is okay? I have no idea why its locked, I have fulfilled all the verification checks. The account is important to me and I've in no way violated the user agreement, so am a little concerned.

Thanks

Chris

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Hi Chris,

To unlock your account, you may follow the steps on this article. You may also try recovering your account and resetting your password through this link: https://account.live.com/ResetPassword.aspx

To notify us and have us get back to you, simply reply to this post.

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Your online team fixed this issue for me - At the verification page, I was able to get a valid code by using a different mobile number (even though it is not linked to my account). 

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That’s good to know that your concern has now been fixed. Let us know if you need further assistance.

Regards.

Louie Del

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Hi,

i also have the same problem cant send email. Need to validate via sms code. But the message i received said "hola 6 : 601". When i input it then verify, its wrong code and must try next day . Please advise what to do.

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Hi Robin,

Can you confirm if you’re encountering the same issue even when using another web browser? If you haven’t done this yet, you may try using a different browser and see if the you’ll be able to verify your account already.

I’ll wait for your response.

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Try requesting the code be sent to a different phone number. It doesn't matter if the number isn't linked to your account (I used my friend's phone)

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I try both Chrome and Safari it doesnt work. And use 2 different phone number also still get alpha numeric code.

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Yes i did. Still an alpha numeric code received

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Last updated June 22, 2021 Views 735 Applies to: