I recently had a problem accessing Hotmail account. I went onto Google to try find a solution and when I typed in "can't access Hotmail account" MC Helper comes up as a sponsored Google ad claiming they are Hotmail support. I did contact them and they told me I had probably been hacked and this was the reason for not being able to access my Hotmail account.
I stupidly gave them access to my computer and they proceeded to do a scan which resulted in, you guessed it, I had been hacked apparently (by MC Helper). They said not to worry, they could fix the problem and prevent this hacker (from New York) and future hackers from accessing my computer for a fee of $200. I don't have a lot of money and I told the person on the phone that. They reassured me they could reduce the price which ended up being $59. They made me feel without paying this money and doing what they had to do I would never be able to use my computer or access my Hotmail account again. I wish I had just hung up and in hindsight, I knew that MC Helper was a scam because they didn't really do anything other than scare me into parting with my hard earned money.
Everything was fine for a few months when out of the blue I received a call from MC Helper again claiming that their company was being investigated by Microsoft and they were instructed to refund all monies they had taken. You know, I was really sceptical. He told me he needed to remove the software from my computer and he needed access to do it. He also needed my credit card details again to refund the money. My gut feeling is telling me this is not right but I stupidly gave over the details again. After he had access to the computer again he kept changing his story of when the money would be refunded and how long the uninstall would take on my computer. He told me not to touch the computer and when I did he called me back on the phone to tell me to not touch the computer for 2 hours. As I watching I noticed him downloading a program called Team Viewer which I found out allows access to other computers over the internet, first red flag, and then noticed a Western Union Money Transfer to India. I tried to have a look at the details of the transfer and he called me again and very bluntly told me not to touch the computer.
I was on my iPad at the same time checking my bank account and noticed an amount of $59.00 missing from my account. They did NOT refund the money they charged me again. I immediately closed down my computer. Funnily enough, I didn't get a call back from David Brown with a heavy Indian accent. I believe they were scanning my computer for information, passwords etc etc etc.
I am not a stupid person, my gut feeling was telling me scam scam scam and I can't believe I have made myself vulnerable. I have now spent a lot of time and money cancelling by bank cards, changing passwords, removing all my browser history and cookies etc. and spending a lot of time spreading the word to other unsuspecting people that may unfortunately call these scammers.
I am also angry with Google and Microsoft for allowing this company MC Helper to continue to offer their services with paid ads on Google and claim they are part of Microsoft. Why isn't someone doing something about this. I am now spreading the word to anyone who will listen.
DO NOT BE FOOLED. MC HELPER IS A BIG SCAM AND THEY WILL RIP YOU OFF.