Unresponsive script in advert driving me nuts — how do I stop it?

Hello,

I am on a mac and using firefox and the new pizza hut advert that appears down the right side of the page is constantly throwing up unresponsive script dialogue boxes. I press stop script, the spinning wheel of my curser starts and the same dialogue box appears. I can't even navigate away from outlook to another tab while this is happening...It goes through this cycle about 5 or 6 times then appears to sort itself out, that is until I read an email and then go back to my inbox where, surprise surprise it's the same ad doing the same thing. It is actually driving me nuts.

I have changed my ad preferences to opt out but this hasn't helped.

This is the error that is coming up: Script: https://a248.e.akamai.net/appn…298/adnexus-prod/v/s/22/trk.js:107

Can anybody tell me how to resolve this? Or how to completely turn ads off?

Thanks,

Victoria

Hi,

Thank you for posting your query on Microsoft Community.

Since the issue is specific to Firefox, I would suggest that you get in touch with Mozilla support for Firefox Browser so that you can get better assistance with the issue. Refer to the link below for more information:

https://support.mozilla.org/en-US/questions/966230

Also refer to the link below to get support for issues related to MAC:

https://www.apple.com/support/mac/

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Thanks!

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Question Info


Last updated May 17, 2020 Views 322 Applies to: