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I removed a contact but still appears when I search for a message

I removed a contact and a message but it still appears when I search anything in the search mail panel ... Why it still appears?... Please help me!!!

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Hi Pedro Jose Castillo,

 

Based on your post, you have already removed a contact and when you search the email panel for messages, it still shows up. Allow me to assist you on this.

 

I simulated your issue on my end, deleted one of my contacts and searched for an email that he sent to me which I purposely did just to figure out if I'll still be able to locate the email and I did. Please know that any emails where your deleted contact has sent you will still show up when you search for an email for it is in the Inbox and not in People which is the contact list page of your account.

 

Otherwise, please provide us more explanation about your issue so that we can investigate it.

 

If you have any questions and clarifications, please let us know.

 

Thank you.

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Hi Melanie_D , 

First, thanks you for the reply but my question was about why the message and the contact still appears in the searching . I suppose that if you removed a contact or a message from you mailbox it will totally disappears. In my situation I want to search a message then I realize that my deleted contacts are still there. Also I removed it long time ago and from all folders(inbox,outbox,spam and deleted emails). I want to know if it is possible that the contacts are not displayed at the time of the search.

Thanks :D 

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Hi Pedro Jose Castillo,

 

Thanks for the information that you've provided.

 

I've also simulated your issue on our end and it is possible that there are some information left on your browser.

 

I recommend that you optimize your browser and see if that would help on this issue. You could follow the steps provided on this link.

 

After doing the steps above, then kindly sign in and sign out of your account.

 

Get back to us with any results.

 

Regards,

 

Joshua Rafael S.

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I have a question that's similar , when I delete a contact that doesn't want to receive my newsletter , it still pops up and they receive the e-mail even though I've deleted it . I can't find it anywhere in my contact list. and also i have contacts that i deleted by come back after awhile, can you please help me with this problem. thanks

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Hi Diane F,

I found a simple solution . You must add the email to the blocked list in your contact panel then test and see that contact or email no longer appears.

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Hi,

  Thanks for the advice but i don't see where the blocked list is in my contact panel , could you please help me , thanks Diane

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Hi Diane F,

 

Thank you for your reply.

 

Let me assist you regarding your concern about your deleted contacts, but still able to receive emails from you.

 

Please follow the steps below on how to add contacts to your Blocked Sender’s list.

 

1. On your inbox, click the gear icon and select More mail settings on the dropdown list.

2. Under Preventing junk email, click Safe and blocked senders.

3. Click Blocked senders.

4. In the text box, type in the email address or domain you would not want to receive your email, and then click Add to list >>.

 

Hope this resolves your concern. We are looking forward to your response.

 

Thanks,

Kay

 

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HI,

   Thanks so much for the advice, I followed the instructions but just to make sure i understand , if there is someone that i don't want to receive an e-mail from me then i would block them as a sender? and also why does it when i delete a contact it still receives e-mails from me? thanks for you help, I really appreciate this, thanks Diane

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okay so if i block them they want show up again in my contacts and they won't receive an e-mail from me ? right? thanks again, Diane

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Hi Diane F,

 

Thank you for your reply.

 

I know how confusing it is that your deleted contacts still received an email from you.


If you include the contact in your Blocked Senders list you will no longer receive any emails from that contact.

 

For us to further investigate this issue, please provide step by step procedure on how you send emails that the deleted contact still receive.

 

We are looking forward to your reply.

 

Thanks,

Kay

 

 

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Last updated May 12, 2024 Views 1,107 Applies to: