Skype chat works in Skydrive.com but not in Outlook.com

Dear Community,

I faced a weird "issue". It turned out that I can use my Skype and Facebbok account to chat with people through Skydrive.com, but if I open the Outlook.com website, I cannot use the chat there...

It happens also if I use the same browser window, and also happens if I am using them separately. Also, it turned out that the messaging is not working (or rarely works) on my WP8 handset. I can only see the same conversations on my phone as it is on outlook.com. 

However I can see it on skyrdive.com...

Did anyone face a similar issue yet?

Thanks, Ferenc

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Hi,

 

We sincerely apologize for not being able to answer your concern in a timely manner. We understand that you are also unable to view your Skype contacts via Outlook.com. First, we advise that you follow the steps provided by Andreo Paulo_D and get back to us regarding the results.

 

For further investigation, we suggest that you answer the following questions listed below:

  • Does the issue happen when using a different computer?
  • Do other Outlook.com accounts encounter the same issue when using your computer?
  • Does the same thing happen when you access your account from the same computer with a different browser?

 We look forward to receiving your response.

 

Thanks.

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I have the same issue. I'm trying different browsers: Safari, Chrome, Firefox. Trying to use different OS: Windows 7, Windows 8, OS X Mavericks. Trying to use different computers, issue is still the same. Could you fix it?

Also I'm tried to select UK language, it is not helpful for me, there is no Skype on Outlook.com page.

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Hi SimWhite,

May I ask for the affected email address for further investigation? I've provided a private message where you can input the email address in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.

 

Let us know if you have more questions.


Regards,

Sergs P.

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Hi,
I have this problem, please help me!

Thanks

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i think this bug is for old accounts, because my friends that create their accounts newly, doesn't have this bug!

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Hello,

I'm experiencing the same problem: I can chat easily via Skype on the SkyDrive.com page, and also on profile.live.com page. However, Skype chat does not show at all on live.com, outlook.com, Calendar pages.

I tried:

* Different browsers
* Different computers
* Changed language to EN-UK, EN-US and other languages
* Tried to unlink my Skype account from Microsoft ID and linked it back
* Tried to update my Skype profile as well

No results:
Skype chat works just fine on skydrive.com, but not on outlook.com (live.com)

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Hi Amin-Mashayekhi and oig3n,

 

Thank you for posting your concern here at the Microsoft Community forum. 

 

First of all, we apologize for the delayed response to your query. Let me assist your concern regarding Skype on Outlook.com. We are glad you contacted us so that we can find solutions and fix this issue immediately.

 

To further investigate this issue please provide us the following.

  • Your affected email address.
  • Screenshot of the issue. You can visit the link below for steps on how to obtain a screenshot.

- For Vista/Windows 7

- For XP

- Mac Computers: Refer to computer’s help directory.

 

You can provide the requested information on the private message. Please login to this website to see the private message tab. Kindly post back to this public thread once you have replied to the private message to notify us of your response.


We are looking forward to your reply. Your cooperation and patience is highly appreciated.

 

Thanks,

Kay

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I sorted it out when I opened outlook.com on IE not on Chrome. Weird.

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Hi,

I replied to your private message 7 days ago and provided the screenshots requested.
Haven't received any confirmations or further questions.
The issue is still present.

I've recently installed Skype plugin for Web. It is listed in "Safari", and it is enabled.
However, this did not fix Skype chat problems.
On the 'skydrive.live.com' page I now see 'voice call' and 'video chat' buttons next to my recent skype contacts. However, on the mail/calendar pages (calendar.live.com / mail.live.com) skype is still inaccessible.

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Hi,

I replied to your private message 7 days ago and provided the screenshots requested.
Haven't received any confirmations or further questions.
The issue is still present.

I've recently installed Skype plugin for Web. It is listed in "Safari", and it is enabled.
However, this did not fix Skype chat problems.
On the 'skydrive.live.com' page I now see 'voice call' and 'video chat' buttons next to my recent skype contacts. However, on the mail/calendar pages (calendar.live.com / mail.live.com) skype is still inaccessible.

Hi,

I have the same issue.
And I also tried:

* Different browsers
* Different computers
* Changed language to EN-UK, EN-US and other languages
* Tried to update my Skype profile as well

And...
Skype chat works just fine only on skydrive.com, but not on outlook.com

Did this solve your problem?

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Last updated February 26, 2018 Views 824 Applies to: