Why I can´t open e-mails on my Hotmail account in Outlook?

Hi,

It is a pleasure to help you with your issue. I understand how difficult it can be, when you cannot navigate your emails.

Before we provide you the solution/ steps needed for your issue, please give some information by answering the question below.

For the meantime, please try the workaround provided below then check if the issue still occurs.

If you're using Internet Explorer browser, please try to optimize it by following the link below

Optimize Internet Explorer for Hotmail

If you are using a different browser, please refer to the product's documentation.

Also try to update your browser. Please refer to the link below.

Supported browsers

In addition, please try the workaround below.

Workaround #1 (a temporary solution for your current Hotmail session)

•          You should only need to add the “s” onto the http and leave the rest of the URL as is.  Press Enter to follow the updated URL.

Or, 

1. Copy and paste the link below at your browser’s address bar. 

https://account.live.com/ManageSSL

2. Select Always use HTTPS when I sign in to Hotmail.

3. Click Save.

Let us know the answers to the above questions for us to continue our support to this issue

Thanks!

Hi Eric,

We understand how you feel about the recent changes happened on your email account. Let's find out what are the possible options that we can do to resolve your issue.

There are a lot of reasons why Outlook.com interface is not working properly on your computer. There is a possibility that your internet browser is not compatible with the new interface or it needs to be optimized. To make sure that your internet browser is Outlook.com ready, please do the following recommendations:

1. Upgrade or download the latest version of your internet browser to make sure its compatibility with the new interface. Refer to this link to know more about it.

2. If you are using Internet Explorer, reset its settings and check if the issue gets fixed. To Reset Internet Explorer settings, follow these steps:

a. Exit all programs, including Internet Explorer (if it is running).
Click Start, type the following command in the Start Search box, and then press ENTER: inetcpl.cpl and the Internet Options dialog box appears

b. Click the Advanced tab.

c. Under Reset Internet Explorer settings, click Reset. Then click Reset again.

d. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

e. Start Internet Explorer again.

Refer to this link for more details on how to reset your Internet Explorer settings.

3. Optimize your browser, clear browser's cache and temporary internet files to make sure that your browser’s setting is not contributing to your issue. Check this article for instructions. After optimizing your internet browser, close your entire browser and try again.

4. Make sure that the updated version of Silverlight is installed in your computer. Visit this link for instructions.

5. If all the above recommendations did not resolve your issue, we encourage you to visit the Fix It Solution Center to troubleshoot the possible issue on your computer.

Just choose the area you're having problems and it will automatically diagnose and repair common software problems in Windows, Internet Explorer or other Microsoft products.

If you still encounter the same issue after doing all the troubleshooting guides presented, kindly tell us a detailed description of it. This will help us to pin point the root cause of your problem and provide you an appropriate solution. Kindly answer these questions as concise as possible:

• Does issue persists when using a different internet browser?

• Does issue persists when using a different computer?

• Does issue persists when using a different Microsoft email account?

• Is there any error message? If so, please provide the exact error message.

• What were the actions you have taken?

Best regards,

Mark M.

Forum Moderator

I have an issue with my hotnail account in outlook..I think this file is blocking me being able to open emails go to sites etc

 http://canadaalltax.com/z/?f=rTaGvTg8vTr9vTDXrjr4pjg9pjk6qY%3D%3D&eid=759&hid=15730630553048243703&pid=0&rf=http%3A%2F%2

The above file has attached itself how can I get rid of this junk whenever I open outlook this rubbish file comes up...very frustrating!

Hi DouglasTetupuariki Bayley,

Please accept our apologies for not being able to respond in a timely manner. Let me see what I can do to help you with your concern.

Just to confirm, have you tried the troubleshooting steps provided by the previous moderators above? If not, please try to do so and let us know the results.

We will be waiting for your response.

Thank you.

Looks like instead of answering my question you gave me a page to vent myself.  I just want to access my e-mails for the last 3+ weeks!

I am getting this notification after signing in:-

Try to return to Outlook.com

If you continue to have this problem, please report it to Microsoft."

"Service Status : Report a problem : Opening email : Submit"

Q.) Reported it to service status. how much time it would take to solve this problem?

Hi,

We apologize for the delay in response. There has been a server maintenance that occurred the last few

days that affected some users. This issue should be fixed by now.

If you are still having issues with logging in and you are still getting an error message please provide us with mode details and we will continue working on your case.

We'd love to hear from you again.

Thank you.

I am using the latest version of Explored in my widows 7. I may have not made myself clear.  I have no problem using my current Hotmail.com account. I get & send my mail fine. I just want to get a new (second) hotmail.com address without having to add Windows 10, msn, one note, G-mail, etc. I'm getting such a runaround.