web os hotmail errors

As of 1/28/2014 unable to send/receive hotmail on HP Touchpad

Same hotmail account is functioning normally on Windows 7 desktop

 

Attempting to send mail, receive the following error:

"Outgoing Mail Server / The servers security certificate has expired"

 

Attempting to sign in to hotmail again after checking settings, receive the following error:

"Unable to sign in / Unable to connect to server / Details: Error code 3099 / Certificate verification failed

src/network/SocketConnection.cpp:184

 

User has not changed any settings on device.

Incoming mail server = pop3.live.com

SSL  -  Port 995

Outgoing mail server = smtp.live.com

Authentication = on

TLS  -  Port 587

 

This user has seen similar reports on other forums involving other platforms & devices today.

 

Thanks.

 
Question Info

Last updated February 28, 2018 Views 3,262 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.


I had the same problem on my Windows Mobile 6.5 device with ActiveSync. When I looked in Certificates I noticed the GlobalSign Root CA expired 1/28/2014 (on the device). A new one is available that expires 1/28/2028 here in base-64 (text) encoding.


https://support.globalsign.com/customer/portal/articles/1217617-install-globalsign-root-ca-certificate


Put the text including Begin and end into a text file and save with .cer extension. I was able to email it to my phone which automatically added the new root when the file was opened.


One mistake I made earlier was trying to get the Intermediary cert that was next in the chain above Hotmail, but it seemed the root above that was what was needed.


another mistake I made was using a different format that had tags like

-----BEGIN PKCS7-----

and also some comments at the top. The phone was saying the certificate was corrupt.


Maybe a more reliable method is to get on a PC with the valid root and export it from there and use that file on the device.


GlobalSign Root CA R1 (Expiry: 28th January 2028)
Serial Number: 04 00 00 00 00 01 15 4b 5a c3 94

-----BEGIN CERTIFICATE-----
MIIDdTCCAl2gAwIBAgILBAAAAAABFUtaw5QwDQYJKoZIhvcNAQEFBQAwVzELMAkG
A1UEBhMCQkUxGTAXBgNVBAoTEEdsb2JhbFNpZ24gbnYtc2ExEDAOBgNVBAsTB1Jv
b3QgQ0ExGzAZBgNVBAMTEkdsb2JhbFNpZ24gUm9vdCBDQTAeFw05ODA5MDExMjAw
MDBaFw0yODAxMjgxMjAwMDBaMFcxCzAJBgNVBAYTAkJFMRkwFwYDVQQKExBHbG9i
YWxTaWduIG52LXNhMRAwDgYDVQQLEwdSb290IENBMRswGQYDVQQDExJHbG9iYWxT
aWduIFJvb3QgQ0EwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQDaDuaZ
jc6j40+Kfvvxi4Mla+pIH/EqsLmVEQS98GPR4mdmzxzdzxtIK+6NiY6arymAZavp
xy0Sy6scTHAHoT0KMM0VjU/43dSMUBUc71DuxC73/OlS8pF94G3VNTCOXkNz8kHp
1Wrjsok6Vjk4bwY8iGlbKk3Fp1S4bInMm/k8yuX9ifUSPJJ4ltbcdG6TRGHRjcdG
snUOhugZitVtbNV4FpWi6cgKOOvyJBNPc1STE4U6G7weNLWLBYy5d4ux2x8gkasJ
U26Qzns3dLlwR5EiUWMWea6xrkEmCMgZK9FGqkjWZCrXgzT/LCrBbBlDSgeF59N8
9iFo7+ryUp9/k5DPAgMBAAGjQjBAMA4GA1UdDwEB/wQEAwIBBjAPBgNVHRMBAf8E
BTADAQH/MB0GA1UdDgQWBBRge2YaRQ2XyolQL30EzTSo//z9SzANBgkqhkiG9w0B
AQUFAAOCAQEA1nPnfE920I2/7LqivjTFKDK1fPxsnCwrvQmeU79rXqoRSLblCKOz
yj1hTdNGCbM+w6DjY1Ub8rrvrTnhQ7k4o+YviiY776BQVvnGCv04zcQLcFGUl5gE
38NflNUVyRRBnMRddWQVDf9VMOyGj/8N7yy5Y0b2qvzfvGn9LhJIZJrglfCm7ymP
AbEVtQwdpf5pLGkkeB6zpxxxYu7KyJesF12KwvhHhm4qxFYxldBniYUr+WymXUad
DKqC5JlR3XC321Y9YeRq4VzW9v493kHMB65jUr9TU/Qr6cf9tveCX4XSQRjbgbME
HMUfpIBvFSDJ3gyICh3WZlXi/EjJKSZp4A==
-----END CERTIFICATE-----



As of 1/28/2014 unable to send/receive hotmail on HP Touchpad

Same hotmail account is functioning normally on Windows 7 desktop

 

Attempting to send mail, receive the following error:

"Outgoing Mail Server / The servers security certificate has expired"

 

Attempting to sign in to hotmail again after checking settings, receive the following error:

"Unable to sign in / Unable to connect to server / Details: Error code 3099 / Certificate verification failed

src/network/SocketConnection.cpp:184

 

User has not changed any settings on device.

Incoming mail server = pop3.live.com

SSL  -  Port 995

Outgoing mail server = smtp.live.com

Authentication = on

TLS  -  Port 587

 

This user has seen similar reports on other forums involving other platforms & devices today.

 

Thanks.


Did this solve your problem?

Sorry this didn't help.

I'm having the same issue and can't email it because of the issue.  Tried creating the file on the touchpad, but it just opens as a Word doc (wasn't entirely expecting it to work).  Not sure how I can install a cert on  the touchpad.

UPDATE: Found an easy fix here (Martin S74's post)

shttp://answers.microsoft.com/en-us/outlook_com/forum/oemail-oapps/palmpre-issues-with-hotmail/38929384-919e-4547-add9-61de2e64fd9f

Just go to https://m.hotmail.com and trust it.

Did this solve your problem?

Sorry this didn't help.

Glad that worked for you. I just _finally_ was able to locate a support article on GlobalSign web site that has the download links for their Roots

https://support.globalsign.com/customer/portal/articles/1426602


The one in the Hotmail chain is "GlobalSign Root R1"

http://secure.globalsign.net/cacert/Root-R1.crt


On my Mobile 6.5 device, IE 6 doesn't have an option to trust and add that I found - maybe other will find this helpful.

Did this solve your problem?

Sorry this didn't help.

The is from me and still unable to get  hot mail on pop3.live.com mail.   Says out going server certificate expired.  With error 3099. Can any one help step by step how to get the service security certificate extended

thanks in advance

Did this solve your problem?

Sorry this didn't help.

Using your device's web browser, connect to https://m.outlook.com/ or https://m.hotmail.com/ and accept the new certificate.  Does that help?
Brian

Did this solve your problem?

Sorry this didn't help.

No it doesn't work.  The IE6 based browser on WM 6.X devices doesn't ask if you want to accept the new certificate.
hf

Did this solve your problem?

Sorry this didn't help.

sirs,

can you mail step by step how to get certificate?

Did this solve your problem?

Sorry this didn't help.

You may want to research other question threads that apply to your device.  Web OS (this thread) is for Palm and HP Touchpads primarily, so not likely to generate an answer here.  I'm afraid I don't have any advice for you personally.  You're on the right track though - there's probably a simple solution for you out there!

Did this solve your problem?

Sorry this didn't help.

Hi Kayar,

  What device are you using?

  For my HP Touchpad, I went to https://m.outlook.com with the Web application and was asked if I want to trust the certificate (Trust Always, Trust Once, Don't Trust, etc.) - Trust Always will save the certificate.

  It appears other Operating Systems (OS's) or browsers don't do this.

- Majuba

Did this solve your problem?

Sorry this didn't help.

Did you try the Root-R1.crt link in my followup above? That was the cert I used for Windows Mobile 6.5, ActiveSync to m.hotmail.com.

Did this solve your problem?

Sorry this didn't help.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.